Evans Cycles

I have got a bicycle delivered to this store soon, after reading the comments decided to pass by and see if the comments are true and I'll have difficulty picking up the bike. I have no clue with who the people underneath interacted with, but when I got there, I couldn't find the gent working there, asked another employee if they know where he is, they called him via the radio, and boom he was here in less than two minutes, apperently he was picking up a few bike deliveries. The gent was fantastic, polite and answered all of my questions, so I got no clue what was the problem for everyone,will update this comment once my bicycle arrives.

Sadly I would probably give this zero stars if I could. Bike ordered online via click and collect on 22 May, delivered to this store 28 May. Tried to pick up the next day on the off chance and fair enough, it hadn’t been scanned in (it was delivered on a Saturday and I went in on Sunday). Waited 3 days nothing. Neither Evans Customer Services or I could speak to anyone at the store on multiple occasions and could only send an email. Throughout this time, having initially been under the impression I would need to build the bike, I was told it would be built for me. Complained further and received a reply on 6th June telling me it was taking time as the bike was being built. It seemed action had been taken as almost immediately I received an email saying the bike was ready to pick up, but to wait two days for it to be built. So I waited two days, only to find the bike hadn’t been built. Meaning the bike had been sat in the store for 10 days in a state in which I could have collected it. To top it all off on my third ride of the bike, having built it myself, the chain then broke leaving me with a 2 hour walk home. Complaint to customer services ongoing. Go to Halfords or your local bike shop, it will be quicker, easier and you’ll get much better service and better product.

AVOID! As other reviews said there's nobody in this shop. I've been waiting more than 40 minutes but nobody came to ask if I need any assistance. Came to collect my bike from another city because I thought Evans will be the best place to buy a new bike. Apparently, I was wrong. Very disappointing.

STUCK WITH A BROKEN BIKE Brake pads contaminated with oil, the derailour delimiters not set, a deformed link in the chain and consistent slipping on the high gear. This bike was neither set up properly not QC'd before being put in the box. Countless emails with different customer service reps to try to rectify, final decision: I have raised this with a manager as advised and I am afraid we are unable to cover any repair costs that may need to be completed unfortunately. Having to get a brand new bike in for a service, brake change, and potentially a chain change and/or a bent derailour change. Shocking service from start to finish. And the next day delivery I paid for which didn't come next day, they refused to refund too. Avoid at all costs.

Shop is just about big enough for a helmet and a childs bike, no staff available either

Bought a GT smoothie BMX the brake cable was hanging off the wait time was stupidly long and pieces were too high for the products terrible store just go to Halfords

Came in to buy a bike. Found one I liked but no one was in the shop to take payment. Someone from Sports Direct called the Evans Cycles team member, but they said they were on lunch for the next 45 minutes. We'd have to wait until then. If you have no one to cover your shop while your staff are on lunch, maybe update your opening hours? This is unacceptable. Needless to say, I did not buy the bike.

I test drove an electric bike at the Guildford branch and asked for advice on accessories for the bike - I duly ordered the items and asked for them to be delivered to the Portsmouth branch. Arrival of the items was prompt however the mudguards and basket I was told to buy did not fit my bicycle. Simon and Henry in Portsmouth were super helpful, ordered the right parts for me and duly fitted them on receipt. I was not charged any extra even though they were more expensive. Like others I was frustrated not to be able to get through on the phone - but once I gave my phone number Simon ensured I was kept up to date with progress. As they are on their own managing this branch you may sometimes find the desk unmanned but if you ask at a till they will soon come and help you. I for one was very impressed by the service I received. Thank you