ScS Clearance Centre

After phone call with head office of SCS this morning and being told to choose 2 new recliner sofas as replacements for faulty sofas we were extremely pleased with the team at White lion Dunstable store manager Chris/Anneesa/Nazim who was professional and polite in solving our query could not fault them thank you all very much.

The manager is so so rude. I had to walk out because I couldn’t take any more of his rubbish “jokes”. Staff looked scruffy and were vaping indoors. Disgusting behaviour

If I could rate 0/5 stars I would. I have had nothing but issues with SCS Dunstable since placing my order back in May. Finally got my carpet fitted (external company who fitted it were fab!) And the man who measured up the carpet did it incorrectly. Fitters had to patch carpet together in 1 room and miss out underlay in parts of the same room. Extremely unhappy. Issue still in hand, would have left a review once issue resolved but I am so angry with them. Avoid!!!!!!

We visited the SCS store at the white lion retail park Dunstable. We were greeted by Jay, due to Covid gave instructions and route around the store. When we asked questions he was able to answer without any pressure sales then left us to look. After being given all the dimensions we went back the following day Spent time going through different styles and costs before making the purchase. Jay was great we did not feel pressured and could tell it was about helping us make the right decision rather then just the sale.( clearly was just for the sale and said anything to get the sale) December 2020 I want to add on that’s now been over two months. I have been informed that I have at least another two months before it will be delivered. Turns out that I should not have listened to the salesperson as the promise for delivery before Christmas was a lie. On checking paperwork it was different. I have been told now that once you have placed the order there is no cancellation under any circumstance. SCS need to breach the contract. They have and they have extended the date but still no refund. BE WARNED READ THE DOCUMENTS FULLY AND-ONLY PLACE IF YOU ARE WILLING TO WAIT HALF A YEAR. Once you sign no going back. Will not use SCS ever again.

Do not use their delivery. Bought an ex-showroom sofa 11th Jan, it is now Feb 15th and still no sofa. All they had to do was deliver it. Was told it would be delivered on Jan 17th, but only the cleaning supplies delivered. Rang up to find it was sent to wrong distribution centre, then had been labelled as delivered so nothing had been done with it, then it arrived at the proper distribution centre damaged, had to wait for it to be fixed, delivery only offered on Tuesdays so still waiting for it to be delivered. The worst part, no proper complaints procedure, and the only way to get anything done was keep on ringing up week after week explaining the situation to a new person. Nightmare. Was told a couple of weeks ago a manager was meant to sort getting the system set up properly, get the sofa assessed and get it to me by feb 4th. Next time I called no one knew what manager had said this or was meant to sort this out. Finally got through to the manager of the store I'd bought from and say they'd try to sort out getting it to me today..... but all I have gotten is a message from the delivery people saying they will deliver it next week Tuesday. So that will be yet another weekend without a sofa. And with a recently sprained knee that needs to be put up this whole thing has been an ongoing nightmare.