Wickes Southampton

Would have given this 0 stars if possible. Wouldn't reccomend buying a bathroom and installation from wickes, there were issues with every step of the process. They didn't send everything required by the installation day... This was 3 months after we paid so there was sufficient time to get this correct. Then the installer they sent was unreliable, on 2 days he didn't turn up when he said he would, he damaged the door frames and didn't repair them and damaged the toilet meaning we had to get a plumber out twice to fix the toilet and leak through the ceiling The finish on the work was awful, plastering was bumpy, the sink hasn't been fixed in properly and the installer applied a shower board which was a different colour to the rest. This was eventually rectified by wickes but it took 5 months for them to order the correct shower panel and arrange for a another fitter to come, avoid!!

Brilliant staff. Great stock available. Clean store

Ordered click and collect. As one enters, there is a screen at the counter all the way around with two SMALL gaps and nobody manning them. Kenny was in cubicle, but he was in the phone and so I just asked ‘click u0026 collect’ to which he responded grumpily: ‘be with you in a minute’. There were other colleagues free who were doing their own thing work wise. Kenny got off the phone, took his time filling out a form and filing then asked for my name which I gave him. Then he asked for number as he couldn’t find name. Then did more form filling and filing. Then told me to go around before he got out my purchases and thanked me nicely. All in all, it was an experience, but not one that I’d want to go thru again. Click and collect for two items took a tad under TEN minutes! So a polite, but slow service. I’ve have to say though, that the place is pretty well stocked and bright and clean. I’ll still keep on shopping there! Went in today to be served by a very polite, helpful and efficient young lady of Indian heritage... her efforts are sufficient to want to continue shopping at this branch!!

Steer clear of using their bathroom installation service. I used them to install my main bathroom and ensuite. After 3 months I was finally informed of an installation date. The goods would not have been delivered in time for the installation had I not have chased them. On the day of installation I call my installer to discover he had quit Wickes the week before as they failed to pay him. Wickes didn't contact me and then when I raised this with them they assured me that both bathrooms would be completed to a high standard within one week. Its been well over 3 weeks and there are still unresolved issues relating to the electrics and their failure to supply a correct bathroom cabinet. They have also left my ceilings with bare plaster informing me that decorating isn't part of the contract. You pay a lot more using Wickes believing you will get the whole project done with less hassle. They have treated me appallingly and I warn anyone thinking of using them to stay well away

Don’t don’t do it. I was tricked and conned. Wickes use contractors with no accountability. Disaster. Just find a local bloke to do your work: 1/2 prices. Less liberty taking. Wickes do not respond to any emails and I’ve been left paying twice to get the work done. Will now take the first wickes workman and wickes to court.