RFW Plumbing & Heating Ltd

Absolutely delighted with RFW - one call to Richie after being let down by 2 local plumbers and he was at my grandad's house within an hour and resolved the problem immediately and without complication. Followed up with on site photos, a phone call to discuss the issue and further advice. Can't recommend this company highly enough - prompt, efficient, professional and great value. Wouldn't hesitate to use these guys again in the future!

We have used RFW Plumbing u0026 Heating for many many years and will continue to do so. They have always offered a first class service and keep us informed at all times. They have installed new heating systems and bathrooms and we will carry on recommending them to friends and customers alike. The team are courteous and polite and leave our home clean after every job and their workmanship is of the highest standards. No job is too small for this local family business. Highly recommend Richard and his team.

If I treated my legal clients as RFW have treated me, I’d have no business! They were delighted to take £5,000 to install my new boiler but not to service it this year to keep the guarantee valid. I’ve been fobbed off trying to get RFW to do the annual boiler service to keep the guarantee valid since December 2022 with “I’ll call you back” and “give me a shout next week to arrange”, “I’m with a customer”. I attribute this to last year RFW servicing the boiler and it losing pressure immediately thereafter. They initially tried to say I had a radiator leak, but the problem only began immediately after the boiler service - there was no leak. Eventually boss Rich came out the third time and corrected the fault which was caused by incorrect refitting of a part removed during the boiler service! They clearly didn’t like the hassle of having to put their work right. My Boiler is now one month past the service interval as a result of being fobbed off by RFW and them not servicing it. Sadly, other companies are currently too busy to service it. RFW have let me down. If ever Worcester refuse to honour the guarantee as a result, thankfully I have the legal know how to claim against RFW. And will surely do so. Evidence available to back up this review

We used RFW for a recent boiler installation and were so pleased with the work they did. The work was completed in 2 days with very minimal disruption, and real consideration at all times-Dave proactively tidied up at an extra point in the day before I picked my children up from school so it was safe and clear for them. They also made sure they took the time for me to understand the controls and how to use the app the control the heating. I would highly recommend them- it's really great to know we have a reliable and trustworthy company we can use for services and repairs in the future.