MK Builders Merchant LTD

I am a local currently carrying out some maintenance/renovation work. I've resorted to this establishment simply out of sheer desperation and last minute purchases. Staff predominantly speak in their native tongue (Punjabi), some staff do speak English. Prices of their products/items have a slightly higher mark up compared to other local and larger businesses. The value for money is poor, and most of their products are non branded or generic. You can purchase items as a single piece rather than a set, which helps. I went in yesterday, only to be ripped off and left feeling out of pocket. I bought the wrong item which cost me £2.50, i went back and exchanged it for the correct item, which cost only £2 (£1.58 at Toolstation!), but the shop owner refused to refund the difference, simply brushing off the refund, and stating that the price was incorrectly displayed on their shelves! This sort of 'back home' mentality really pisses me off, and i'm sure trading standards wont be happy to hear about this either. If possible best to avoid this shop as a first or a last resort.

Goods delivered half bricks cracked. There delivery truck damaged our drive. Heard there Operator's license was revoked by Traffic Commissioners office. Just as well. Bad service

Always helpful staff

Delivery was way late, killer for anyone on a job. Made worse by material arriving damaged. I always prefer going to these kinds of merchants than the big corps, so will speak to the guys and try them again.

My father and I had went in the store to find a part specific to our lavatory, the men at the counter were on their phones, one walked off the other trying to talk to us whilst on the phone. He never helped us at all with the part and recommend us to buy a whole different thing as he never knew anything about the part we wanted. Me and my dad later found it in the store but never purchased it as it was not worth the service at all.

Wanted some plywood cut down so.they would fit into my car and for a small charge they cut it for me, prices were reasonable and in line with prices elsewhere in the area, they also have a large storage yard about 1 mile away from the shop where all the bricks, timber, sand, gravel, insulation etc is stored for easy access, so don't be fooled by the small size of the shop, they have everything

Good Merchant yard near me, opens early morning works best for me before work. Prices are reasonable👍

Purchased almost £300 plumbing goods on a no use full refund basis. 4 days later returned £120 goods and after these MK jokers charged me a £40 Admin charge only got £80 back. Avoid MK clowns. Better of using others Merchants in Handsworth.