New Look

They always have lovely clothes (especially dresses), great shoes, and more inclusive sizes than a majority of shops. Staff are lovely too.

Huge new look store but I came here 3yrs ago to return some stuff I’d picked up in bath all I remember is waiting in a huge queue it’s not what you want really.

Visited today in search of a new outfit. Nothing much was really jumping out at me. The petite range wasn't very extensive, which is the range that fits me best so that was slightly disappointing. Settled with a black wrap around skirt after doing several laps of the shop. Noone approached me to see how I was getting on, offer assistance or acknowledge me in general. Staff didn't seem very happy. The wait at the queue was longer than reasonable. A few more staff jumped on the tills as the queue was pretty big. We were last in the queue and before we were served one of the staff who I assume was a supervisor walked away as if we didn't exist. Within ten seconds one of the other ladies at the till needed assistance with a return and rang the bell so the other girl had to come back. She dealt with this and then left again, meanwhile we are just stood there waiting... Surely it would have been quicker and more effective customer service to quickly serve me and my one item whilst all the other check out staff were dealing with lengthy transactions and the queue wait had already been substantial? Slightly annoying.

Not liking this store. They are craming too much clothing in on the bottom floor. Never any staff on top floor to pay for items always told to go downstairs. Why even have a till point up there! Staff aren't the best, seem to be in a world of there own and not interested in any customers.

The etaff member who helped me find the boots I wanted was excellent. She had good customer service. She stopped packing shelves and helped me. She even showed me where the underwear was, I stood in a long queue ntompay but it went quickly.

Some really nice clothes in this branch and I love new look but the store is a state. Only ever have 2 staff on tills with a queue about 25 customers long and they take forever folding your clothes when you’ve asked them to just shove them in the bag. The actual mess all over the store and dirt everywhere by the tills is what really puts me off though.