Enjoy Travel

Shocking customer service. Arrived to pick up the car and was told I had too many points on my licence and could not take the car. After querying this I was given a highlighted paragraph from obscure terms and conditions and not offered any form of reimbursement. There was also no option to enter licence details when hiring the car to see if I was eligible. They then gave out personal information of mine to an employer without permission.

Excellent service, hired a car through Enjoytravel and got a fantastic rate. The big name company i hired from did their usual covert sales techniques but i managed that at the car rental unit. While the car was hired I ended up getting into a small accident, luckily i took the excess protection through Enjoytravel and it was so easy to go through the claim process and to get the refund, as long as you follow the conditions set out then you should have no problem. Excellent service from the start to finish

Called and texted the car rental I will be a bit late a few days before. Arrived at the destination to find out my booking is cancelled and no refund!! EnjoyTravel supported them fully without giving back any refund!!

This is a sham of a company, who are probably on the way out the market and just trying to grab money while they can. DO NOT USE. I had a car hire booked in Milan, which I arrived at 20 mins later than stated (I was travelling from London, through Venice to then collect the car) and the woman in Milan, who didn’t answer calls then refused to handover the car. When I explained this, EnjoyTravel refused a refund of any kind and kept a full payment for a 4 day rental for a car that was never provided. This left me stranded in Milan, without transport to my Airbnb in lake Como. After getting a late train to como, I then had to pay for a 100 euro taxi each time I wanted to go anywhere within como, as the Airbnb I had selected was only accessible by car. No common sense, no customer service, no compassion for peoples experiences and I can’t wait to see when this company is struck off. Shocking

We rented a car from OKmobility in Santander airport through Enjoy Travel. Payed for 11 day rental with my wife's credit card. Receipt said no extra costs but upon arrival we were told we had to buy OKmobility's insurance (€326) as I was the designated driver and the booking was done with her card. We have a 6 month old baby and she prefers to travel in the back. We asked to change her to the driver but they said it had to be done from Enjoy Travel. Customer service only works weekdays and it was a Saturday. We had a paid service we couldn't use unless we paid more on top. Forget the small print this is a scam.

DO NOT USE THIS AWFUL AWFUL COMPANY. Booked my parking with them as I was going in holiday, the instruction was to call a number 20 minutes before arriving which I did. The guy on the phone informed me that they don’t honour these bookings as the company don’t pay. So I called them again and they said “park in any carpark at the airport we will reimburse” I missed my flight because of these morons, paid for another. Did as they instructed with my car and came back to a £406 bill for parking. Which of course they have NO intention of reimbursing even though I have an email with the instruction on from them. I will be taking this further but DO JOT USE.

Do not use scam you. I booked a car through them I read the terms and conditions agreed went to pick the car up asked for a ridiculous amount for deposit so they canceled it and now refusing to refund payment. After they sent the price of the deposit after I paid!!

I rent cars very frequently, I have never had such a bad experience with a rental car website. They work with unreliable companies, like our booking was in Mexico and they would not honour the price we paid and wanted to excessively overcharge (3 times the initial price) just because of a flight delay, 3 hours. No help to support with the price difference and never heard back on the refund. I will complain to consumer protection. Read other reviews and do not use them.