La Braseria
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81383
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+441792469683
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https://labraseria.com/
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https://labraseria.com/dining
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https://labraseria.com/booking
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https://www.walesonline.co.uk/...
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28-30 Wind St, Swansea SA1 1DZ, United Kingdom
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Anonymous
08-25-2023 11:19I was so looking forward to eating here after having talked about visiting for some time, but my friends and I had a disappointing visit to day the least. We had reserved a table here to celebrate a special event, and we didn’t even make it as far as ordering before we decided we needed to leave. After sitting for quite a while with little interaction from staff, we requested menus and were informed that the only menu available was on the board behind the bar, where we would have to physically go to order our food. We asked if there was truly no alternative copy or way to order as I am a wheelchair user, and navigating through a busy restaurant is not only difficult, but dangerous for me and anyone else walking about, particularly alongside a party of 5 other people in an already tight space. Servers informed us that one of my friends would need to take a picture of the board to show me the menu. After we decided on what we wanted, we asked a server passing our table if someone could take my order where I was sitting to avoid me trying to navigate across the restaurant. The server, standing right next to me, proceeded to speak to my friends about me, right over my head as if I were incapable of understanding or speaking for myself. He suggested that they (my friends) take my order to the bar, despite the fact that he was indeed right there and could have assisted. I dislike writing negative reviews but this behaviour is unacceptable and dehumanizing. My own experience aside, my friends were left feeling as if they were working against the staff rather than with them towards a solution, and it was frustrating for all of us. We ultimately decided to take our business elsewhere before we could even place an order. Given how others have rated the quality of service here, I sincerely hope this was a one-off incident or an unusually bad night. Regardless, management should seriously consider training for their team on the appropriate treatment of disabled patrons, and some print menus for people who may not have the luxury of being able to walk across their restaurant to order at the bar.
Anonymous
07-19-2023 11:11What an absolute treasure find in Swansea. We were staying about 20 miles from Swansea but wanted to drive out to find a seafood restaurant and we were pleasantly surprised by what a lovely restaurant we found. The staff were so polite and friendly they made us feel so welcomed and you could really feel that they knew the food/menu well. The food was delicious and very well presented and priced. If we were ever in the area again we would definitely come back again.
Anonymous
07-11-2023 14:49A large party of us at dinner here, we were very well looked after by the staff. The food is all freshly cooked, very tasty and the portions were good. The whole atmosphere of the place was suited to the food served, from the decor to music and even smells made it a comfortable location to sit and enjoy the lovely meal.
Anonymous
03-17-2023 00:36Terrible meal, really disappointed. We arrived and were told we could sit outside until a table was ready despite having booked. It was rainy amd windy so we said no and we're offered a table that sat 8 people when there was only 2 of us. They then found us a nice table tucked away in a little corner. It was just a really strange first impression. We ordered steak and baked potato each, with scallops and calamari to start. The scallops were lovely and fresh. The calamari was from frozen and chewy, didn't expect it from a seafood restaurant. The steak was really poor. Mine came out on a skillet that was so much hotter than my partner's that it was smoking and I couldn't touch it for at least 5 minutes. I thought this would mean it was lovely, but instead it was chewy and tasted burnt. I've had better steaks in a chain pub it was honestly awful, I left most of it and ate my baked potato. £120 bill and we went to the garage over the road for some chocolate on the way home as I was still hungry. The red wine was nice, but the rest was a let down.
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