John Lewis & Partners

A giant store, almost a full shopping centre all in itself. It has many levels with various departments, from clothes, to furniture, to electronics and more. The great thing about this one is the location, right in the centre of town, attached to the Highcross Shopping Centre. A great positive is that this store pretty much has its own parking. You can walk straight from the car park into the store, or carry on into the square.

Was served by a lovely woman named Mahsa on the Origins counter and her customer service skills was 10/10. She was so helpful and so kind and the way she listened and cared for me as a customer is something we rarely see nowadays, she deserves a lot of praise!!!

I was the beauty and perfume section.. when I came across. ORIGINS. .. A lady called Mahsa was amazing.. superb customer service skills.. MANAGED TO GET AN EXCELLENT GIFT SET FOR MY LOVED ONE. many thanks 😊

A great experience at the Highcross Store on Saturday! My fiance and I went to the fabric section to find fabric by the roll for chair sashes and the service was brilliant. Stefan was friendly and his product knowledge was incredible. He guided us through measurements, fabric properties and also gave us advice on the best tools for cutting a particular fabric. If the company offers bonuses for great employee reviews, I'd really like for Stefan to receive something. He deserves it.

Absolutely brilliant. I was upset because one of my Jabra elite earphones stopped working. I spoke to someone called Steve who was super nice and was sorting it out but we got cut off. So I rang back with the given ref' no. and spoke to a lovely guy called Samuel. He said they'd have to refund and then charge etc. I said can you make this really simple as an exchange? He said give me a moment. He came back and said all done - I can drop off my old earphones in store and pick up the new ones tomorrow. They even let me off the extra tenner I would have had to pay as they had stopped doing the earphones I had. So, all I'd like to say is thank you Mr Lewis. Good staff. Moreover, you just got my loyalty and business for a tenner. Well done!

You can see the quality of breakfast they are serving at JL Leicester Even after complaining, they just passing mr from one to another place

Most of the store is just as you'd expect but this review is to reflect our experience of the cafe. Firstly it was confusing trying to figure out where to go to get a coffee with no clear signs of which way to go. Half the staff didn't seem to know what they were doing and despite it not being very busy, it was incredibly slow service. We ordered a coffee and pasta for our kid. We've been here 40 minutes and still don't have the pasta. The only person who seems to know what they're doing and have any sense of urgency is the lovely lady on the coffee machine. Needless to say, not coming back to the cafe again