Terrys Textiles

Lovely curtains to choose from

Always a worry when the only way you can contact them is via a chatbot that doesn't resolve your issues. Missing and broken parts -need help both phone numbers on web come up as call failed. DO NOT USE

We sincerely apologise but unfortunately an error has occurred in the pricing of your chosen item, Catherine Lansfield Cuddly Bedding. The prices of these goods are unsustainable and as such we are unable to supply you with the goods. We will request the refund today for the cost of these items on your order, which will be refunded via the method of payment used to place the order. We have repriced the goods after removing them from sale and should you wish to proceed and re-purchase them we will provide you with a 10% discount for the inconvenience, Please allow up to 3 working days for this to show in your bank account and should you require any further assistance please reply to this email, allowing the conversation thread to continue. Once again we sincerely apologise for this error and hope that we can maintain your ongoing custom.

Very poor customer service. I have spent an hour and a half at different times waiting for my call to be answered, with NO LUCK. They should not have a service you cannot get through to.

Delayed delivery yet again, cannot speak to anyone to cancel the order, chat bot a waste of time, still no product but payment taken - is this company a joke and have I been robbed? What a moronic company!

I ordered a number of samples which arrived promptly. However the samples were from a piece of the fabric that did not include the pattern- so were pieces of plain fabric. Then I received an email asking how were my samples- with a no-reply address or other means to respond and explained what happened. I tried to contact them via their website but almost impossible to find a contact number and the number I found did not answer. Not sure about their self promotion of wonderful customer service - there isn’t any sadly. I ordered elsewhere