U-Drive Limited

appauling service, cancelled our mini bus only a few days before and leaving us with no other option, we had to cancel our entire trip. No help or understanding from any call handlers, just left us in the dark.

Good value van rental. Helpful and friendly staff. Easy and efficient hire process.

Disgusting behaviour from the staff member who claimed he is the boss of Bristol U drive and the name is James he was laughing and shouting at the customer without explaining him the proper clause I will never recommend anyone to use this platform because apparently the customer service is 0

I have been using this company for four years and left thousands of pounds there, also recommended them to lots of people who spend even more! I missed a payment of £103 while I have been away, They cancelled my rental with no excuse! The Bristol brand manager doesn't give an s... about the customers, When I called the main customer service, the arrogant lady on the phone told me that they have 1000s of customers like me and people will keep using us NEVER AGAIN!

I have used Udrive a lot, as they are conveniently in walking distance of my house. They have never been the cheapest, and their vehicles are often a bit dirty - but the convenience has always made me over look that! My last booking, though was handled atrociously and I feel like it's worth warning people of my experiences. I had a vehicle booked for work for the weekend, but unfortunately I broke down on the motorway delaying my journey so much I was unable to make it time for my pick up. I rang ahead and explained my situation, and asked whether there was any option for a later pick up (baring in mind, my ETA was just 5 minutes after 6pm, when they were due to close). They were not willing to offer any solution here, so I ended up sending someone else to collect the vehicle, and move it just outside the gated car park where I could collect it (at 6:10!). This involved adding the person as a named driver and paying the additional £60. However when they arrived, they were informed they were not able to collect the keys as they were performers for a profession. I stressed on the phone that the was irrelevant as, amongst other things, they would not be driving the vehicle, it was simply so I could arrive 10 minutes later to collect it myself. The incredibly unhelpful server, who's name I think was Yannis, not only refused to discuss my options but also refused to let me speak to a manager, despite me policing asking several times. He then cancelled my prepaid booking, leaving us without a vehicle for 3 full days of work over the weekend and putting us in a very difficult situation professionally. I understand that perhaps he wasn't willing to wait past 6pm for us to collect the vehicle, and that is fair enough, but I may still have opted to pick it up first thing in the morning. I would say I am very disappointed in the service of UDrive both professionally, and - although not perhaps relavant - on a human level from their staff. I hire vehicles a lot for work and I can recommend Enterprise for their prices or Hertz for 24 hours service - I would say stay clear of UDrive if the stakes are high, as they are unreliable at best.

Absolutely disappointed with the service of the company. When I said to the guy who was raising his voice on me, abusing me, and was ironically laughing of me that I want to speak with the manager- he claimed himself as a boss of this place- James if I am correct. Yesterday evening we rent a van- the store manager told us to pay for extra insurance which will cover all the damages except the windscreen- so thinking about what can happen we agreed for it. He highlighted points on the contract and told me to sign this this and this for this this and this, not even getting a minute for read anything. Today when I was about to return the van, the tyre exploded on the middle of the road, when I called company I got the information where to find the number, call them and deal with it. I was sitting in the car for almost 7h without any help of the company. And when I called them later on one women hang out on me when I refused to pay. Second time they told me that it’s my fault and I have to pay for the tyre. When finally I was in company office, I told them that on the report which I received a night before is issue on this tyre identified and I don’t feel good knowing that these people let me rent the van knowing that there is an issue, and now claiming that I have to pay that this faulty tyre exploded. Apparently the owner was jumping on me telling me that it’s a Van history and this issue has been fixed in 2021- I don’t understand why it’s in the report from yesterday if it has been fixed but that’s what he said- the whole report if it’s “fixing history” is quite small for such long period of time, plus only one issue with the tyre across whole history- interesting. He claimed that all the tyres were brand new replaced in October, and when I told him that I have a video of the tyres condition and they don’t look brand new at all, he said that they normally not replacing with brand new, but in good condition. So just another lie. When I requested to prove that the tyres was checked he showed me “some” check with picture where I can see 2cm of the tyre, don’t know if it was this tyre, this van, and told him it’s not proving anything. And he told me very rudely that how I will prove that it’s not me who damage the van, I was driving almost 90 miles and brought damaged van. Please James don’t worry- enough cameras across the Bristol to prove that it exploded while driving. I said that I disagree with me being charged for it, he has no prove of the checks being done correctly, and the report from yesterday clearly identify faulty tyre, and he said I don’t need to agree on anything cause I won’t get my deposit back. So I don’t pay for anything. When I mentioned that his staff is not competent, told us that the extra insurance cover all damages except windscreen he started shouting and abusing me that it’s my problem that I can’t read cause it’s in the contract, and if they didn’t give me enough time to read contract in the office I could read it afterwords. Absolutely disgusting behaviour if you claim yourself as a boss. Absolutely disgusting customer service. And absolutely disgusting way of taking customer health as a priority. Companies like this shouldn’t exist. I will never recommend to anyone, I never leave negative review, but this situation was asking me to do it. Of course, the situation will be consulted, as the boss were laughing of me that I can go to any lawyer I want, but I still will be charged and ironically laughed and wished me a good day when I left.

Best price for van rentals in Bristol, no fuss when picking up and dropping off, deposit refunded a day after. Double check your confirmation of booking as some people get caught out with the confirmation of booking 'request' and an actual booking confirmation.

KEEPING HOLD OF MY DEPOSIT !… Booked a transit van for 1day on the 25/5/23 from Petherbridge Bristol branch. Customer service was very slow in checking the paperwork and booking in my details. SOo So slow. When I returned the van I asked for a receipt and he couldn’t give me receipt, only giving me a sales invoice stating Payment Due. and I also questioned why he hasn’t returned my deposit.. he said it will take 2 to 3 day to go back into my bank….what a dam cheek after returning the van in time and good condition, he just explained that’s the policy. I will never use this company ever again, totally un-professional.