Enterprise Car & Van Hire - Bristol Cabot Circus

Ali helped me with getting the car. He was amazing and his service was really good. Alan collected the car from me his service was amazing too he really treated me well and checked if I needed anything. I am impressed with what both of them have done for me and hope to be served by them again

We went to Hire a van this weekend and were given fantastic service by the team. They were professional, super friendly and really helpful! It made our day a lot less stressful. We had the van checked out by Andrew, he was so accommodating and personable. All in all, very happy and we would definitely use the service again!

Avoid Enterprise Bristol Cabot Circus at all costs! Having looked at previous reviews, it seems we've been the target of the same scam by Enterprise Bristol. They charged us over £100 for a scuff on the tyre that was already on the vehicle and not caused by us. Not only this, but the service throughout the car rental was terrible. After our car was written off by a third party who drove into it whilst it was parked, their insurer made the arrangements with Enterprise for us to be provided with a hire car for a week whilst we sourced a new car ourselves. However, when we went to collect the vehicle on the pre-agreed date, Enterprise wouldn't accept this and made us wait whilst they contacted the insurer to confirm (even though we'd already been told all arrangements had been made), leading to the pick-up process taking over an hour. Then, because the rental was over the Christmas period, it was agreed with Enterprise on collection that they would contact us when they re-opened on 27th December. After no-one had contacted us all day on 27th, we called Enterprise at around 4:30pm to find out what was going on. We were then told they would have to charge an overdue return fee, even though this was in no way our fault! After arguing this on the phone, Enterprise agreed to not charge this fee providing we returned the car by 8:30am the next day (28th December). Upon returning the car at 8:20am on 28th, Enterprise again tried to charge us a late return fee at the office even after we told them what had happened. In summary, I've used rental vehicles all over the world, and this is the worst experience I have ever had. I would recommend using anyone but Enterprise in Cabot Circus Bristol for car or van hire.

One of the worst experiences I’ve had in my lifetime. Despite calling to confirm my reservation the day before, I was told there was no cars available when we came to pick up the car. And there is nothing they can do. Luckily SIXT had a car available and their process was seamless. It saved our holidays! The staff, including managers, are young and seem to lack proper training to handle the business. I can’t really blame them. But I will never use Enterprise again in the UK.