Premier Inn Birmingham City Centre (New St Station) hotel

Worst premiere Inn I've ever stayed in, only one lift working and was quicker to use the stairs. Breakfast was a farce with a 25 minute wait before being seated, and the breakfast was disappointing! The room was noisy with the constant hum from an industrial sized extractor outside the window! The night manager was more interested in entertaining himself than overseeing the hotel. The rest of the staff did themselves proud under the circumstances! Good Central location close to the train station and right on the high street

Not bad! Stayed here for two nights and it was very convenient due to its location. The hotel is okay, room was clean and everything was working fine. My room didn't have a window that could be opened, but the air flow was enough with the vents.

Great location next to shops and trains, easy check in. Occasion corporate issues eg short staffed. Lift broken on my last visit, but otherwise a reliable, quiet and clean business hotel. Food mostly passable.

The room was very very cold, the air con would not warm it up. There was no iron and board in the room. The room was clean and modern, well presented and had all other necessities. The bathroom was modern and clean with a great shower. Hot breakfast looked alright, however I wanted some croissants and pastries which were not available and was asked to wait at least 10 mins, which I couldn't due to work commitments.

Stayed here NYE on a trip to Birmingham from Manchester and I'd say it was in an ideal location, bang in the middle of the city and easy to get to. I stayed in the Premier plus room which was nice enough, it's slightly different to the normal rooms which are imo, nice enough anyway. I'd actually recommend it as I didn't have any issues and it was better as I was in an end room in the top floor so never had any interruptions from anyone else staying there. I found the staff friendly enough also. I've added a photo of the view from the room I was in.

Great experience. The staff were very kind and welcoming. The room was also very clean and pleasant to sleep in. The location is great for shopping trips and days/nights out, only downside was the amount of beggars in the area.

Stayed here for 5 nights over New year and nothing to complain about, rooms were nice, clean and warm. Cleaning service was offered daily and staff were friendly. Amazing location too, in the center of the shops - perfect for a city break!

Such a lovely hotel to stay in, it’s in the perfect location just outside New Street Station. The staff are really helpful. I celebrated my birthday there. They decorated my room door with balloons and banners and gave me a box of chocolate and a card. Which I thought was a very thoughtful idea. The food in the restaurant is tasty and the staff are really friendly in the restaurant. 💜 🌜