Screwfix Ipswich - Whitehouse Ind Est

Service from the young man at the counter was brilliant. I ordered 3 pairs of shoes and explained to him that I would be back in to return the unwanted pairs in a minute and was told yes that’s fine. After trying the shoes on in my car I returned to the store with the 2 unwanted pairs. As the return was being sorted by the same man I spoke to 5 minutes ago an older Woman appeared who I can only presume was his boss. She proceeded to moan at me ,the customer, for trying the shoes on outside! I explained that no one had told me I couldn’t but I might as well have spoken to the brick wall. She continued to moan and threatened they not be refunded. The young man kindly refunded both pairs for me much to her disgust. Great service in general from Screwfix however the Lady there completely ruined the experience and until she figures out how to talk to customers properly i will take my business elsewhere

Over the weekend I needed to visit ScrewFix branches in both Ipswich (Whitehouse) and Bury St Edmunds. Nahidul, ScrewFix in Ipswich was patient, helpful and polite whilst searching drawer sliders on the system for us and Vini, at ScrewFix Bury St Edmunds, too when she continued the quest. Sadly they couldnt supply on this occasion but did help us with alternative outlets to consider. Nahidul and Vini offered excellent customer service and ScrewFix should consider themselves lucky to have such 'shining' team members. Thank you both, your efforts are very much appreciated. KR's.

Worst DIY shop ever, says on website pick up next day which actually means with Screwfix it could be there anytime of the day like 3pm in the afternoon, no good if you want something quickly and then quite often it doesn’t even arrive until the next day or day after. Website needs to be clearer and things should arrive next day when advertised, sort it out!

No text received so had to ring to see if order ready. Door handles like many things they sell are poorly finished with sharp edges.

Ordered online and collected within a couple of hours. Grabbed some stuff whilst in the store, and it all went quickly and smoothly. Helpful staff.

Ordered on click and collect, all went smoothly had text when ready to collect. Went up 2 metre distancing was applied, staff very friendly and helpful. Good experience in these unusual times.

Ordered item on line, to be collected from Ipswich North. Arrived there from warehouse in just under 24hrs. Informed of its arrival and had collected within hour with item installed 2 hours later. Great service and excellent price.