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Holiday Inn Derby - Riverlights, an IHG Hotel

Holiday Inn Derby - Riverlights, an IHG Hotel
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Anonymous
08-04-2023 15:02

I visited Holiday Inn in Derby and unfortunately encountered a series of service mishaps. Despite a slow start with extended wait times and a forgotten order at the restaurant, the dedicated staff eventually made amends. The bartender mentioned kitchen busyness, but the delay seemed excessive with only a fraction of the restaurant occupied. A supervisor offered a complimentary steak due to an inventory issue, which I declined in favour of a fish and chips. The fish and chips were disappointingly oily, but after 1.5h wait the burger redeemed the dining experience. The operations manager intervened, showing genuine concern and understanding, which significantly improved the situation. Despite initial setbacks, their efforts salvaged the visit, earning the establishment a 4-star rating. I consider this very generous.

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Anonymous
07-14-2023 19:55

The review is based on my room price of 100 for the night. The staff are very friendly, smiling and helpful. The breakfast was a full English breakfast and good. The room size is ok for one night stay. The bed was comfortable but the stay was not. The air-conditioning system was not working at all in the room or in any of the common areas. A couple of fans were provided but in a room with very little ventilation and this being a hot day/ night it was extremely uncomfortable. From what I understand the AC for almost all the rooms have not been working for a long period and is awaiting refurbishment of the hotel to be fixed. The lack of sleep in the night meant that I was tired for the next day (this was a business trip). For 100 pound for the night this clearly is a poor experience and hence the 2 Star rating.

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