Screwfix Cardiff - Gabalfa

Great prices! The online ordering makes things so easy. The staff are also friendly and well informed

Availability is great with screwfix, but always let down by the staff. Go back to the old business model with paper catalogues. I placed an order online for some goods for my business (which I do regularly). Came into collect and asked if I could order some additional items. Only to be told by the member of staff (Bald Head and Glasses) “Well you will have to go off and get me the code”. He then turned the computer screen round, gave me the mouse and keyboard before walking off to serve someone else. On ALL of my previous experiences with Screwfix, ESPECIALLY for business clients such as myself, the sales person behind the counter would always look to find the product we are looking for. It would be great to have retail assistance with some sort of DIY knowledge but I totally understand that with your vast product portfolio and even wider customer base would make this impossible. However, rudeness and bone idol laziness is the basics of any retail professional. I don’t like working on a Sunday, but their is no logical reason for bad customer service in a customer facing environment.

Not that there’s a bad one, but this is my favourite Screwfix. Always seem to have everything in stock, the express delivery is super useful when working in the city and traffic is chaos. Staff are always super happy

Great store and superb prices and products. Never lets me down. Very friendly staff. Recommended.

I ve got to say, the young ladies working there are very knowledgeable, been helped twice by female staff and got more sense and help than male staff and also service with a smile, I will really recommend this Screwfix branch as defo the best in South Wales.

Okay it's a shopping centre with shops it's busy noise u0026 can be a nightmare to get around when full of shoppers, otherwise it is what it is nothing special about it either, using the car park can be a real pain when leaving at the wrong times of day as it's taken us over an hour to get out of it. The food hall eating area has a lot of different options available if you like thousands of people walking by watching you eat, not for me to big to noise to many people in such small areas, but I'm sure it's great for many others who choose to shop here just not me at all.

Excellent service. Had to return a home security system and had no trouble in doing so. Polite staff always happy to help you in the quickist professional manner. Would definitely buy from them again and would recommend them.

Not always basic stuff in stock at your local depot and not obvious on Web ordering! So can be a case of ordering then message to say 'we're bringing from another depot, maybe be a few days etc....' Annoying! Otherwise, great service.