Mamounia Lounge Mayfair

Small area outdoors for hookah. There is a 1 hour limit to smoking and 5 pound pp cover charge on top of the 50 pounds for 1 hour of hookah. We went in spoke with the hostess and we’re instructed to sit down at the bar. We bought drinks and we’re kept waiting for 45 minutes. During this time I had asked 3 times how long our wait would be because we did not want to wait. Unfortunately we were never given a time frame. On top of this the staff are rude. The speak in their own language and ignore customers. They also curse. Not as high end as this place is touted to be.

We visited this place with some friends on their birthday and thought it would be an intimate place to celebrate but boy was I wrong. A Shameless waitress named Shamaa the rudest female employee who has no customer service or communication skills and had an angry face on her and an attitude towards customers, totally unwelcoming. Looks at customers and insults and laughs by speaking to her colleagues poor service and tasteless and expensive food, poor quality Sheesha, go to Baku also known as B Bistro which is only a few streets down is so much better and spaced out with polite employees, the worst experience, wont be visiting here again.

£50–60

terrible service. Terrible speed. Terrible taste. Never have I ever spent so much money and gotten this service. The set menu was 70£ per person. Service is so slow. And that waitress. Jesus! Someone teach her how hospitality business works. I get delays in food. But come on. There’s a way to say it. Getting on the food. The vegetarian main course (the aubergine dish). They decided that vegetarians eat vegetables so let’s just put all of them on the plate. NO taste. Extremely bland. The photos shows how dry and tasteless it looked/ tasted. what a waste of money, time, respect, taste buds. Worst restaurant yet in London for me.

Gabriella is amazing. Food is amazing. Very nice place. I don’t rely on replies, but believe me you wanna go there.

Amazed by the customer service from all of the staff, including the bartender last night. Delicious food, lovely atmosphere. We will definitely be back. Thank you for a lovely dinner experience.

£50–60

Found via The Fork. A big waste of time and money, £80 spend for 2 people. The waitress at the end spoilt our visit, she was extremely rude when I had asked to remove the service charge. £8 service charge for nothing special, I refused to pay it. More importantly, the food was average for the location and price. I’ll never be returning. The waitress left a sour taste with her attitude. Did not even smile when we said goodbye at the end.

First time at this place, I must add that the service is fantastic. The whole team is very polite and very welcoming, they offered us blankets which was perfect for the cold weather outside. Shisha was TOP and food DELICIOUS.

Food was good and nice shisha. The staff were great. They offered blankets for outside tables. I would definitely come again.

£50–60