Urban Outfitters

Extremely rude staff i went there for a brown leather jacket but returned it for a day after because the quality of the jacket is not good enough and bad smells coming out of it. When I returned it the girl attitude is very irritable because of the reason for returning it and before that i also try get another brown leather jacket but it still smells the same but i am not really bother about it. The main thing I complaining is the way to serving customer I was very upset but I tried to hold back because there were many customers waiting in line.

Terrible on line experience allow you to order and pay for next day delivery. Then say over the phone when inquiring about delivery they can't guarantee it, as its the weekend. Its say at the depo waiting to be delivered since yesterday. Don't charge next day delivery if yous can't commit

I went in yesterday to but a black josie top and was served by a lovely young woman with gorgeous long golden locks and eyes as blue as the ocean. She was so kind and so helpful

person at the till was very snobby and rude it was giving tory looool, you know who it is..

We left the shop an hour ago. The clothes are great but the woman at the cashier was very rude and hostile, for no reason, so unnecessary. We left the shop feeling upset mistreated. Maybe she had a bad day but no need to take in on the customers :-(

The staff here is racist! The staff here really wasn't trained, and a man with glasses asked me to put it in order after I tried it on on a shelf, but neither the front nor the back guests were asked to do so

Staff are so unhappy all the time when serving customers. They even speak rudely and look angry to be doing their job. If I was younger I would feel scared of them. The only time I've seen them smile is when they're talking to eachother and ignoring customers. They leave the tills unattended and somehow can't even be there to help 1 customer. The staff are really rude and should be trained better. Please sort this out as it's ridiculous. Not sure if it's in their job description that they have to be rude and angry at customers.

My pet hate , staff who continue with their conversation while trying to serve me. I should be given their full attention. I do not want to hear about the date last night