British Heart Foundation Furniture & Electrical

I understand the shop's aim but even so, its waaay too expensive! A used and a nackered sofa will have a £300- £400 price tag slapped on it! Their argument is that they have to sell most of these items COMPETITIVELY ( stretching the prices to the max imu) due to the cardiovascular cause. Charities like Cancer research, which are probably in a more desperate situation, price their items extremely REASONABLY without coming across as taking advantage of the charity status

After booking furniture collection online and following up with a phone call I received automatic emails with instructions on how to prepare my furniture for collection. The instructions stated that large furniture should be dismantled. I dismantled the cupboard being collected and was told by the men who came to collect it that they could not collect dismantled items. I went into the store and explained this to the manager and she said that staff explicitly would have said on the phone to not dismantle my item. They did not or I would not have gone to the trouble. She said that despite being the manager of the store she had never seen the collection instructions on the website before. Item was destroyed and left for garbage collection when it could have been bought and re used by someone that needed it.

I bought a couple of items and one of them was broken on the way to being delivered and the other didn’t fit. They didn’t take any responsibility for the broken item. And when I bought them I told them about by concern with yhe sizes and they said not to worry because the’d refund the money. But when I asked for my money back they didn’t refund the delivery cost (£20). That was quite disappointing. I wouldn’t buy anything there again.

Very very expensive for a secondhand hand is a used thing 😏