Alba Tyres - Team Protyre

As a woman I'm used to walking into a garage and seeing the man behind the counters eye light up with pound signs. Using Protyre was completely different! From calling and booking my MOT to the advice given...they were superb! The man behind the counter was so polite and didn't talk down to me for not understanding a single thing about cars. My car needed some work but they were really fair with the work and the cost. I will 100% use them from now on. Women, if you are looking for a fair service where you don't need to worry about being ripped off or being spoken to like an idiot (we've all be there, right), I would 100% recommend!

Dropped in about a month ago. Thought I had a slow puncture. Front tyre was losing pressure after a week or 2. Had taken it elsewhere and told there was no problem. Clearly there was... These guys were so polite and friendly. Asked me to pop back in afternoon. Sorted the problem within an hour - a nail, they were able to repair it rather than needing replacement. Would definitely recommend.

Two new rear tyres fitted. Very courteous and helpful, kept me informed as to progress , would recommend and will use again

Booked for a wheel alignment check and to see whether a balance or alignment would be required while also requiring advice about brakes when doing track days. At first they tried to ascertain they had no booking [ usual excuses: couldn't find me on the system even after I gave my name and booking details]. The man who was supposedly doing my wheel alignment check then immediately interrogated me as to why I am having this done and how I don't need an alignment etc. All this is was unexpected as I simply wanted an alignment check and a balance check and to be guided through the process if any rectifications were to be made. After I showed further evidence of my booking [email/text] they perfunctorily proceeded. The man asked me to return in two hours however I wished to wait so any issues which may or may not present could then be explained to me. It was obvious the man was displeased with me having a proactive interest and would have rather me left.15 minutes later he drove my car out and told me their system does not allow any alignment check or balance check for my car. This was strange to me as I have had this done at Pro Tyres in Headingley - he provided no logical mechanical/technical reason and it was obvious he couldn't be bothered to do it or they wished I had left so a dodgy sale could be made without plausible explanation. I then went to Headingley Pro Tyre straight after who completed the alignment checks and helped with all the queries I had in less than an hour while guiding and advising me on everything. In addition to this they also rectified a balance issue. After checking with Motor Ombudsmen, the Pro Tyre Horsforth branch have exactly the same equipment available to do the checks as Headingley. When comparing to Headingley Pro Tyres there is a significant difference in customer service and technical expertise. I assumed all Pro Tyre Garages would be the same however I could not be more wrong. Definitely do not recommend using Horsforth Branch; just go to Headingley Pro Tyres and they will help you with everything you need.

A really great service. While being very busy Alba got me in as soon as possible, and got the job done before lunch. A couple of other issues were spotted and sorted at a very decent price. I had a slight issue with the exhaust a day after and the lads got the niggle fixed in minutes without question. A really trustworthy garage, highly professional and all the lads are a good laugh too!

Second time I’ve been here and had a great experience. First time I thought there was something wrong with my suspension, they checked it over and it was fine and they didn’t charge which was kind. Just gone back to replace 2 tyres, reasonably priced, free balancing and was in and out in 30 mins. Super friendly and knowledgeable guy on reception who explained things to me without being condescending which is unfortunately the case in a lot of garages when a female comes in!

Hopefully the MOT and service has been done professionally but the attitude of staff is terrible. They speak to you incredibly rudely. They must really dislike working there. One of them would say something was possible then the other would say it wasn’t. No effort to be polite. There are plenty of other fairly priced car garages. I wouldn’t go there again.