Hilton Liverpool City Centre

Annoyingly well located but other hotels (and plenty of them) in the area are far nicer. Tip for anyone booking a dock view room, don't go for any emailed upgrade for £25 more. Whilst not even worth the £25 more, the upgrade certainly in my case removed the dock view. We had the corner suite, and the carpets are worn, tired and dirty, some of the blinds were missing, the air conditioning was there but may as well as not been as was just sandblasting the room with hot air. It was a big birthday for my wife so we ordered some champagne when checking in, waited 40 minutes and never arrived. Overall would recommend you stay away, and only book if availability is not there with other hotels. Would recommend the pullman, or holiday Inn over this hotel in a heartbeat. When did you let yourself go Hilton.... disappointing.

Lovely staff, couldn’t do enough for us. Location is perfect. Opposite Albert Dock/Echo Arena/Pier head/Maritime museum and adjacent to the Liverpool 1 shopping centre u0026 bus station. Unfortunately the rooms are very dated and worn. There is little power in the shower, very poor. No fridge and no plug sockets near the bed. Room was too warm and A/C was not working.

Can't complain about the location. Very central. However the rooms and service leave much to be desired. I specifically asked not to be put in a connecting room, however when reaching my room there was a connecting door. I returned to the reception to ask that this be changed. They obliged and gave me a new room. This was also a connecting room. This is where things started to go downhill. I returned to reception and explained this and was told that it was not a connecting room. I'm not sure why I would lie about such things but I was obviously suspicious enough that the receptionist left me waiting at reception while she went to assess the validity of my claims. When she returned I asked how she had got on but was completely blanked by said reception. Perhaps she was perturbed. Who knows. I was then transferred to another room. Great! Get in, the bed is broken. At this point I'm starting to feel like I'm being made an example of, for what is a very basic request: please don't place me in a connecting room. I phone the front desk for assistance as I don't want to drag my luggage back downstairs again and the person on the phone is very pleasant. I get moved to another room which is okay but has a lovely smell of musk and smoke to it. I give up on getting anything remotely nice out of this stay and resolve to just deal with it. Overall not a great start to the experience and I don't see it changing. I was offered access to the executive lounge for the inconvenience. I had booked an executive room and already had access to this. Fantastic service all round.

We had high expectations based on reviews and hotel rating. Unfortunately the hotel is very basic. Nothing fancy. Constantly understaffed, lack of attention to details, rude duty manager, poor executive lounge, and very basic breakfast which get crowded quickly with no sense of relaxation or enjoyment. Executive rooms were simple, thin towels, poor amenities, AC was only on cooling mode, can’t heat the room to a comfort of 22C… no bell person. And unfortunately aside from the location there is nothing about this hotel worse remembering or recommending.

Spent 5 days there and were possibly the worst 5 days I ever had whilst on holidays. Avoid it at all costs. The room my husband and I were in wasn’t suitable for guests, it smelt really bad like it had been closed for years. They kept the air con on at all times (it was already on when we checked in) and I can only imagine it was to hide the smell. Everything looked broken. The wardrobe doors didn’t close properly, the lights behind the bed only worked halfway, the curtain rail was broken. Our family paid a lot of money for what it was supposed to be a relaxing stay on a 4 star hotel and we were left disappointed (to say the least). After a couple of days staying there, we noticed that the carpet next to the bed was soaking wet. And as it if wasn’t enough, besides being wet the carpet was also full of bugs walking around and flying. Absolutely disgusting. We had already had problems with our cards getting charged overnight (which was something we had been trying to fix in the reception for days), but this was the last straw. It was only after we mentioned bugs in the room that the staff seemed to care about what we were going through. we were moved to another floor and got an “upgrade” to an executive room. the room was a bit better but nothing worth the money, really. Honestly, I was treated far better and was more comfortable in hostels than I was at Hilton. My husband and I tried filling a complaint form in the reception but we were told that they “didn’t have one”, ha. An absolute joke. The only good thing about this place is the location.

Stayed in the city center while visiting family. Parking isn't great and could have had more thought when designed and built. Staff were great and available at all times. Hotel room was nice, not too big but sizeable enough. Lots to do right outside the door with a large shopping center and Albert dock next door.

I stayed one night, I had problems at the reception, the room was paid for with breakfast, but the lady at the reception assured me that breakfast was not paid for, Very unpleasant situation. She just left without apologizing and another receptionist came and apologized and everything was fine ... until morning. The deposit you pay if you destroy something in the room was charged to me with an additional £27, of course nothing was damaged in the room. Getting someone on the phone to solve the case is a real lottery...in the end I got my money back. The hotel is in a great location, the rooms are clean, the breakfast could be better for the price.

Fantastic location, right in the heart of Liverpool. Minutes walk from shops and sights. Room really spacious with a massive bed and a really comfortable mattress and pillows. The hotel room and floor was very quiet but unfortunately ruined by the noise from the Aircon machine which was very loud. The room had no windows so we had no choice but to have it on as the weather was very warm at the time of our stay. We availed of the upgrade which included continental breakfast and complimentary drinks in a separate lounge between 6 and 8pm. It was good value for money. The coffee machine however didn't work either day A couple of areas were unexpected for a hotel of this standard. The top pillow had holes in the pillow case which looked like cigarette holes. Maybe overlooked by housekeeping but very off-putting. The room overall looked clean however the bathroom had a very slow draining sink and the shower area and bath especially the shower head in bath, were in need of a deep clean. The attention to detail in regards to cleanliness wasn't great in the bathroom area. Room service was difficult to access, the phone was not answering and when we tried to order through reception they were less than accommodating so we gave up. Again a small detail but it was unexpected for the Hilton. It's little things like the above that make your stay special and memorable and do take away from the whole experience