Urban Outfitters

Ordered some trainers from urban outfitters. When the product arrived the box was completely battered (may be the couriers fault) but the trainers didnt fit so a return was created and sent. A month later i have still not received my refund. The chat system is terrible and keeps telling me to wait a further 14 days. When filling out a complaints form I have had no response. Absolute joke!

Nice shop but poor customer service. They sold my young daughter a broken small pottery for £9. It was marked as damaged and was unusable as it was supposed to be used for microwave. It shouldn't have been on sale at all. When I visited the shop a few days later to exchange the broken version for an unbroken version and offered to pay the difference between the 2, the shop refused to help. I had to buy the new item again - which by then was on sale for £5 - 1/2 the price of the broken one. Exchange or refund were refused.

If I could give it 0 stars I would. Honestly awful customer service, the workers seemed oblivious to any task presented. I’m in disbelief to the condescending attitudes from the workers there, also considering the items are not cheap I would expect at a minimum, decent customer service. In addition I was told it was my own problem for not spotting faults in the item I bought, and without any professional explanation as to why they couldn’t return the item, so I will personally not return to the store while incompetent workers are there.

Love this , aesthetically pleasing and very well merchandised

The worst customer service I’ve ever received. I was sold a faulty item and went back to the store for an exchange or refund and was refused, I was basically told it was my own fault for not realising it was faulty before buying and even the worker who served me when buying the item. The workers have no social skills and are extremely condescending, I work in retail myself and was shocked at the behaviour I received.

My daughter purchased some trousers (and jacket) online from Urban Outfitters which turned up today. When she tried them on she noticed that the zip was broken and wouldn’t fasten. She rang to see if she could return the items to the Leicester store which we were told yes. She also asked if they had the same trousers in store and was told no. We drove into town to get them returned and get some different trousers. First thing my daughter noticed was the same trousers in the store. She found the same item and went to the counter. There was one blond woman behind the counter talking and talking to a friend not looking up once while we waited. Luckily a young man who worked there saw us and offered to help. He needed a bit of assistance with the return and politely tried to get her attention and make light of the fact that she was just talking. We explained the situation to her. She basically called us liars as all the tags and labels had been removed. We didn’t know what it should have on as that’s how they turned up in the post today. She wasn’t going to do anything as we had removed the labels - we hadn’t! My daughter got upset because she had spent £65 on faulty items and was also called a liar. I explained that the mail order side had also treated my daughter badly in the past and owed her money and she shouldn’t do business with them again. She got very offended by my complaint as I tried to explain that it wasn’t her, it was the mail order side. She said that as I was talking to her then I was having a go at her. The blond women then got all shirty with us and said she couldn’t deal with all this and walked off. The young man was very polite and calm and called the manager over who did her best to help. She said she would contact customer services on our behalf because it looks like these were faulty returned items sent out to us. We will wait and see if she phones them and us with a resolution. As for the blond woman - she is a waste of space and shouldn’t be working in a customer facing position!!! At the end of the day the zip was broken/faulty and Urban should replace them regardless as not fit for purpose. Gold star to the young man and the manager and wooden sh!tty stick for the blond woman! Judging by the other reviews they have also had problems with faulty items.

Always a nice shop to go into, two floors so quite a lot of choice. The entrance is from inside the shopping centre next to it, not the door you see outside on the street. They have a photobooth inside too which is nice, although wasn't working on this occasion.

Came on here to purchase a online voucher for grandaughters birthday ordered one to be deliver by e mail on her birthday tried to get in touch to find out why she hadn't recieved it went on wed site only way to contact them was by e mail or chat plus media sites as we're getting on and not quick at typing chat bot cut us off before resolved itwhat a rubbish site as another relation ordered one as well and that one never showed shall not bother with them