Swinnerton Cycles

The product was faulty but the after care customer service was perfect. Polite, accessible and helpful in arranging return and refund. It’s when something doesn’t go to plan where you find out who is a good retailer and Swinberton Cycles really stepped up which was really appreciated.

Brilliant customer service. Following a problem with a faulty saddle, Will at Swinnerton took care of everything and got me a replacement from Fizik. It is so refreshing to deal with someone who genuinely wants to help. Thank you so much.

I ordered some very popular reader cycling sunglasses, so popular they sold out. Swinnerton held the low price for new stock and delivered as promised. Very happy.

Recently ordered new tyres for bikes. When received, one of them was discovered to have a split in the tyre wall. Having got in touch with Customer Services, they arranged for a new one to be sent out very quickly, and they also dealt with the return of the damaged item. Very pleased with their service and, in particular, Will from Customer Services for his superb interaction regarding this matter. I would definitely recommend Swinnerton Cycles.

I adquire online a genesis Brixton XL . The bike arrived on time and almost fully assembled. However the tyres that came with are 700x32 not 700x37 as the website had indicated. The seatpost bolts were well above the torque recommended. I had to destroy two 5mm Allen keys to unbolt the saddle from the seatpost.

Great price for the pedals I wanted. Very good communication advising there was a delay with the goods on back order. Impressed. I'll will be a returning customer. Thank you.

This shop takes your payment then does not actually send what you've paid for. Avoid at all costs. I paid for two items and only one arrived. They said they would get the other one to me within 3 weeks and it has still not arrived 3 months later. I have chased it up several times and the person at the shop I was dealing with (Craig) is now ignoring my emails. Thank goodness I used PayPal as this has now been reported to them for a refund for the missing item. Absolutely shocking customer service with the lack of response and even worse that they took my money 3 months ago for an item I've never received. Any decent human being would have (a) responded to me and (b) processed a refund when they realised the item would never arrive. Surely this is just fraud? Taking payment and not actually sending an item someone has paid for.

On contacting Swinnerton Cycles late July about purchasing some Carbon FFWD wheel set the person I spoke with obviously was very knowledgeable about the wheels I was wanting. After talking it through with him an order was placed without his knowledge I would have found it difficult to get the wheels I wanted. Over the weeks I be been waiting for the wheels to arrive I’ve had conversations with the staff who are very reassuring polite and curtious nothing was too much trouble. The wheels are absolutely amazing once again a big thank you to all the team at Swinnerton Cycles.