Hertz Autoverhuur - Amsterdam Schiphol Airport ^🇳🇱

Extremely poor customer service and hard to get hold of. When you arrive the car you ordered is not available and you have to pay more.

It feels that they are doing you a favor, bothered that you are there

Mietkaution ist nach einer Woche noch nicht zurück gezahlt. Echt mies werde diese Autovermietung in Zukunft meiden lieber zu Sixt oder Europcar kann ich euch auch nur empfehlen…..

ممتازين والموظف كان لطيف

One hour of Flight + two hours of queue to pickup the car 🤔. Unbelievable😩

They rejected our 5 credit cards at the Schiphol office for excess waiver although we booked and paid online for most of the costs in July. They refused to give us the car that we booked. Their machines rejected our (two people) 5 credit cards from Dubai and Turkish banks. After arguing for more than 1 hour, they used another device that approved the card and then gave us the car. It was a nightmare. I sent feedback to their headquarters but received no explanation, excuses or any regrets. They just do not care about customers. Stay away from Hertz in Schiphol. It is risky.

Quick service, well maintained cars.

Worst experience ever with a car rental! I made an online reservation for the car. I am extremely disappointed with the customer service I was provided, the change in pricing and the car that was provided. At the counter in addition to the 290 Euros that was shown during the online reservation, I was told the price was going to be 520 Euros and the explanation was that it was for basic insurance on the car. My friend who was renting a similar car at the same time at Hertz in the next counter was given price of 490 Euros for the same. Upon asking again, my price was reduced to 490. In the detailed breakdown in the receipt, I see a cross border fee, road side assistance and other fees which were not explained or what I did not ask for. This is clearly an attempt to charge random fees and charge as much as possible. My friend who borrowed a car at the same time from another rental company was also not charged cross border fee. The description was for a BMW 3 series like sedan. Instead I got a Cupra. At vehicle pickup, I was told the car was sent to wash. After I waited for 15min and repeatedly asked, they found the keys right there. Extremely disappointed that a reputed company like Hertz will resort such cheap tactics.