Hotel Birks Montreal
-
77407
-
+15143703000
-
https://hotelbirksmontreal.com...
-
https://photos.hotelbeds.com/g...
-
https://images.trvl-media.com/...
-
https://images.trvl-media.com/...
-
https://d2hyz2bfif3cr8.cloudfr...
-
https://i.giatamedia.com/m.php...
-
https://i.giatamedia.com/m.php...
-
1240 Phillips Square, Montreal, Quebec H3B 3H4, Canada
Categories
Anonymous
07-14-2023 08:22Came to this beautiful hotel for our one year anniversary. The hotel is gorgeous and centrally located. The staff is very nice and accommodating. I don't judge a business by everything going perfect, but rather how they handle the bumps. No big deal, but we had to move rooms during our stay due to a faulty alarm. They upgraded us to a bigger, better room and one of the managers reached out to us, without us asking and offered us compensation in the form of money off the bill. Again, was not a big issue but was handled very professionally which more and more rare nowadays. Overall, we really enjoyed our stay. I recommend. This was my email reply: Hello Marie, Thank you for reaching out and the compensation you have provided. I very much appreciate the fact that you had reached out and offered the compensation on your own accord. I own a business and I handle issues that arise with the same prognostication when I feel it is necessary to give my customers the feeling that they are dealing with a company that cares. It is refreshing to have it reciprocated by some companies I deal with as a consumer. You have certainly made my wife and I feel that way and we appreciate it. Thank you.