Tile Solutions Mississauga

We ordered 2 different sizes of the same tiles for our washroom from the Mississauga store. When we opened the boxes we realized they messed up with the order and gave us two different models for the 2 different size. We had a sample of the correct model for both the sizes.. Attached are pictures of what we were supposed to get and what we got..When we contacted them on the phone they refused to believe us and said there will be variations since the sizes are different. Instead of starting an argument with them we decided to drive back to the store, from Woodstock ON to Mississauga. My dad who uses a walking stick had to take back the tiles. No, apology was offered. No discount was offered for the inconvenience of loading and unloading the tiles to our basement and hired contractors who came but could not install.. I am goving the one star since they finally decided to refund us after giving us a hard time about the return..they said they had no proof that these tiles were brought from the store even though we had all the required receipts. If u decide to buy from them i would suggest double check what u get and save all the boxes..

Suniana was excellent. Very attentive and patient and helpful. My experience is she is interested in her job.

Best store with best in class employee’s Staff members are so co-operative. Warehouse guys are very helpful. They always try to do everything on time, especially Chester, this guy go a mile to provide best in class service and experience. I've never seen such a decent staff who always care for their clients. Chester deserves a recognition. Cheers