Lane's Landscaping

I’ve been going to these guys for almost 15 years. I’m now getting denied service even though I am a Contractor. The guy at the front gate says “yes I recognize you but they won’t sell to you”. I’ve been giving them about 35K worth of business each year but not anymore. I’ve made 3 trips here over the past month and each time they have denied me. COVID isn’t a reason for this - why are you guys servicing some Contractors and not others. Majority of the product I request is a stocked item. Will not be returning they do not take care of their Contractors. I just read your recent reviews and noticed I am not the only one. Bring the Old Man back - he knows how to run the business. The supply chain isn’t the issue as I went and picked up the exact products from your competitor nearby. The order took 1.5 weeks delivery but the delay is something everyone has to work with. But the flat out “no” to servicing regular Clients is extremely poor. Can’t wait to see what kind of excuse you have to answer with.

I'm not a landscaper and I'm female and I do work on my own. This is third time I have been dealing with this company and so far product, quality and delivery was great. This time I decided to order 3 yards of river stones. Quality product excellent but the way arrived I wasn't very happy. I took pictures and next day spoke to Mr. Nick. His words were this is unacceptable!. I didn't ask for anything and he voluntarily offered to me 2 yards of river stones on company cost with delivery. At that moment I was very impressed the way he handled. I felt that I'm not dealing with some Micky Mouse company and they are taking customers very serious and pride of there business. To make my story short, the volume of river stones I had to cancelle this delivery so Mr. Nick offered me $200 in credits. Thank you very much Mr. Nick and Lane's Landscaping.

This place is good , not the best and not bad , they have a lots of landscaping products, you can go and have a lot but do expect they will give you any opinions what to chose , you need to know what you want then ask for price and that’s it the staff not friendly, not helpful, or not friendly, just pick your product and pay then leave , I gave three stars for the products , if any star for staff I will give zero star , anyways I got my product and that’s it . Thanks

Good price on stone. They wouldn't take back the three pallets that the stone came on as I didn't keep the receipt which no one told me I needed to keep! I'm out $60 because of it. I told them to check my ID, but they told me they weren't computerized! Really!it's 2016...they're fairly inexpensive. No willing to work with you once they have you're money.

Great product selection..friendly and helpful staff!!!!...As a contractor been getting my products from lanes landscape supplies for years now with out any issues....thank you !!!!

Edit: Don't bother, my amazing experience is from before the pandemic.This is a cheap shot you re taking, sad how businesses use the pandemic excuse for their otherwise every day bad practice. Poor to lousy customer service, if you re not in need of bulk materials do yourself a favor and shop at Home Depot, 2 minutes away. If I can help with this advice only one person is more than enough. This place is not worth the trouble, majority of the positive reviews pour in right after a real legit bad experience review is posted. Like I mentioned to the manager at the counter if my experience will save 5 potential customers their money and time I'm happy and from his words he: do not care, we have enough business.This arrogance you do not often see around, but, hey! their business might be that amazing that will allow this kind of conduct. STAY AWAY!!!