Once Upon A Child

Brought in 10 boxes of gently used / unused clothing and they only bought 35 items. No where did it say on the website or video on selling items that only clothes that were purchased within the past 2 years would be accepted (not sure how this was proved). I'm quite disappointed in the lack of transparency on items to be purchased. We took clothes out of our sorted-by-size bags into the boxes per requirements by the store, and now have to resort everything to sell somewhere else. The only good thing are the cheap toys available.

Love shopping here, prices are great, and I love the events and sales they have. I bought almost all my baby's clothes here. There are so many cute options, and it is well organized. Staff has been friendly and helpful. Grateful to have a store like this in London.

Prices are very inconsistent. Like new items sometimes a couple dollars and then most old raggedy clothing priced at eight to ten dollars. You would get better value shopping the clearance section at any local store. Most stores sell new T-shirts for 5 to 7 dollars. There’s no reason to be pricing any used T-shirt for eight dollars!

Seems that the items are bit over priced considering the items are used. However the store is having lots and lots dresses and footwear. It takes around 45 mins to 1 hour to finish looking through the dresses for the kids. The staffs too are friendly.

Sometimes you can find great deals - other times you find clothing priced higher than the original tag on the item. Most recently I purchased a sorting toy that was bagged up so I couldn’t inspect it. Got home and noticed that several of the pieces are for a different toy and do not fit, as well as missing some of the original things. Several of the shapes have wear marks like they were chewed and I had to scrub crayon/marker off of them. In photo, the larger purple half circle and triangle do not fit in any of the holes as well as another piece. It’s also missing the diamond and star shape pieces.

I was a bit weary to visit after reading some of the reviews. I was pleasantly surprised, however. I visited a few times while I was expecting and found some great deals on items that I needed. I’ve sold here twice so far and had a good experience each time. Of course, they didn’t take everything I had, nor did I expect them to. I like to take in items that my son has outgrown or no longer uses, get a little cash by selling, and then donate the rest. The staff was very nice and explained what they wanted to take, and why they passed on what they did. I’m really not sure why there are so many complaints. I will definitely be back!