Aritzia

Beware instore full price of an order had to be paid upfront. In store order was made on a very expensive coat that was not in store. They ordered it and said it would be 3 business days it is now 2 plus 3 days and I was told today the coat is coming from Vanvcouver not from Ontario as was first suggested when the order was placed with a full payment of nearly $500. It will be now another weekas it still has not left Vancouver. I don't like their policy of taking a full payment and I am at their mercy of when it arrives. On good faith they should take a down payment, not keep my full money that I don't have access to, but they have it and looks good on their books. Many stores and other businesses have closed on a moments notice and customers never receive their goods or services. I will not be doing business with Aritiza again. The store was uncomfortably with loud music not being able to hear and think while you shop. Because of this, the sales clerk made a huge mistake on my receipt with the incorrect spelling of a simple name used a V for a B.

I love this store, love the clothes and everything. I dislike the atmosphere when you enter the store, the girls in aritzia need to learn customer service skills just because someone isn't all dressed up doesn't mean you can't say hi or how can I help you today, anytime I've gone in there I feel like I'm not welcome because I'm not in their image of a aritzia customer.

I recently went to Aritzia in Masonville and had a great experience. Shout-out to Nicole for the amazing customer service to both my sister and I. Nicole was friendly and genuine and took a lot of time to help us find what we were looking for. Thanks Nicole!

I rarely write a negative review but I was so disturbed by the employees at this Aritzia that I had to post. All the reviews below complaining of rude, condescending, bully-like, mean behavior by employees are all true. There is zero regard for customer care/service. The employees may as well be running a sorority lol. I watched as employees at the fitting room completely ignored people of colour waiting to try on clothing items, did not make any eye contact with them, and proceeded to let Caucasian people behind them into the dressing rooms first. Then at the cash register, employees made eye contact and cheerful conversation with Caucasians but would barely look at people of colour in the eyes or acknowledge that they were ready to check them out next. Is this what the employees are taught? To be racist? Or is it a disregard/fear of PoC? I'm not sure, but either way it is appalling behavior.

Rude employees. The cashier did not make eye contact, and aggressively rolled her eyes when I asked to make a return. She spoke in the form of one-word commands. She yelled CARD. when it was time for me to enter in my credit card, and yelled RECEIPT and proceeded to **throw*** the receipt at me. To the manager- I visited on Jan 28 at 3:30 pm and the cashier wore a pink blazer with long brown hair with blonde highlights. Please have a talk with this person.

My Least favourable location. Lack of options and lack of sizes for what you can find if any. No sales On anything good like other artizias. Staff is just there.

I have been shopping at this branch for a while. I should say I have always had a great experience with the customer service Nicole provides. Always accommodating what need. Gives honest (not pushy) recommendations about how to best style something. Truly appreciate her Professionalism and respectfulness.

I had a bad experience when making a return in store. I waited in line for a very long time until one of the girls approached me and asked if I would make a return. She let the shoppers who were behind me to pass, which did not surprise me. The cashier did not even make eye contact and proceeded to throw a receipt at me. I love the products, love the designs but unfortunately the customer service at Aritzia is very bad, especially people working at store. Handsome is as handsome does. It is sad if the brand got ruined by those unprofessional staffs.