Snuggle Bugz - London

Response from Snuggle Bugz on Amazon was quick and informative. Ordered a buggyboard direct and it shipped very quickly without so much as a scratch on the packaging. Haven't had to go through customer service for any problems but so far service and communication has been 5 stars for me. Thanks for the help finding the product I wanted!

Awesome experience shopping for our stroller and car seat. Crystal was informative and helpful during the process, and very patient with all of our questions. I’d recommend this store to anyone for all your baby needs! Thanks again!

This review is for the online store. I had to give it one star to write this review. My real review is -5 Stars. Horrible customer service. Bought a 400$ baby monitor for my niece. Monitor was defective right out of the box. They won’t replace or offer refund. Told we have to contact the vendor item is on back order with no replacement date. My niece also tried to return in store with no solution. The baby is due any day. Read their horrible return policy and be aware do not buy from this company!!!! Going to file a complaint with the BBB as well.

impressed by the in-store customer service- very knowledgeable and helpful staff. We had a million questions dipping our toes into finding our first stroller, and walked out of the store feeling much more equipped to choose the right one for our baby, thanks to the employees at snugglebugz.

Wow, really amazing customer service. I was greeted by Chris immediately. She seemed happy that I was there and really wanted to help me. She was so helpful with her recommendations. There were so many options that I was a bit confused but she got to the bottom of what I needed. It was raining but she grabbed her coat and we tested a few car seats in my car. I happily walked out with a really fancy new car seat. Really amazing experience driven completely by great service!!!