Canadian Tire

Good Canadian tire with lots of options.Great Customer Service!! First time to purchase Tires for my car, and had no idea which one is which but thanks to Tamara she helped me along the way and she even helped me to brought the purchased stuff to my car. 10/10 for her! 🤗

Canadian Tire Richmond SQ is failing its customers and probably its employees. They may make great profits as it's a densely populated, well to do part of town and people need stuff, but the place is a disaster. This store has never been well run but it has sunk to a new unacceptable low. Stock is in boxes on carts piled EVERYWHERE making it hard to get your cart through the mess, shelves need restocking. Staff wander around doing who knows what? Some staff try, usually ineffectively, to find items and others just point you in a direction elsewhere as they don't want to bother looking through boxes for your item. Everyone requires you to look up the item on your phone so they can get them the item number. Many staff are angry and even when asked nicely for assistance to find missing items that show 'in stock' they huff and puff. Today it took 1.5 hours and 7 employees (only 1 was helpful) to find 5 items for a repair project. The older staff are tired and the young staff don't know how to or don't want to work. In all fairness there are a few standout employees but they are the exception. My husband and I both worked retail when we were young. Whips were cracked and we worked hard, fast and efficiently and never dared complain or be anything but polite to customers (and miraculously we survived - physically, mentally and emotionally). This store needs new management or more management. Maybe the problems stem from further up the chain, regardless this place needs fixing. P.S. Please re-open access from the store to the garden area, it's a huge pain when shopping for items both inside and the garden area. Plus there is very limited parking in the garden area for the volume of cars.