BEST BUY (64961)

Ever since I bought my apple laptop in 2020 the customer service has been horrible. They forced me to take the warranty with them when I originally Wanted to get the apple care. My employer offered to pay the monthly 50$ warranty and so it was the case from 2020 to feb 2023. I no longer work with my former enployer and so he cancelled the warranty. When Best Buy called me to confirm cancellation I asked if I could add the warranty later under my name they said YES. When I went back to the store to add the warranty they said case is closed and I can’t do anything, claiming that the “customer service on the phone gives bad info”. I am now left with an unprotected laptop worth 3500$ due to Best Buy’s lack of professionalism and 0 human oriented services. I could go on but I’ll leave it there. Worst buy.

Horrible service!! I purchased a warranty for dryer and it took 3 months to get a technician to come by, the issue was the Dryer filter was too long and caused aburning smell but the technician could not fix it because it was not the dryer!! And I was charged $238.00!!