LOUIS VUITTON HOLT RENFREW OGILVY (60538)

If I could give 0 stars I def would. VERY DISAPPOINTED IN LV FOR RUINING OUR VALENTINES DAY. 14 Feb, Valentine’s Day .. wanted to buy my husband a gift and this happened: I wanted to know if I can buy online and go for pickup asap. Called the store many times from 10am to 11:30, no answer! Called their customer service she tells me she can’t help me and she can not connect me to the store. But she can check for me if it’s available at store (which I already did online). I Had to go to my lunch date without the gift. After picking up the kids I decided to go and buy in store. It was 5:15 (I live FAR from the store) when I walked in, the staff made me wait for an agent to be available in a store full of staff where 2,3 of them were just walking around. My kids were very fussy and finally It was my turn at 5:45 (they close the store at 6pm). I told her what I exactly wanted and to just pack it since we were both in hurry (shopping with two kids is not fun). That ONE agent that is helping EVERYONE finally comes to help me and goes up and down to find the backpack. I ask to wait to see if the backpack is available before paying she assures me it is and I can just pay. I did and the guy comes out with a bag already wrapped. I grab the wrapped bag and bring it home. When it was time to open the gift it was THE WRONG ONE. I PAID for the backpack only to get the smallest men’s bag. I checked online and my bill, everything is exactly what I wanted but they gave me the wrong one. Don’t waste your time thinking this is a luxurious place with a 5 star service. GARBAGE!