Canadian Tire

I went to see if i could exchange a tire tube i had purchased and I told the woman at the beginning of my interaction that I had misplaced my receipt but was curios if I could exchange it for different size she asked howw i I payed which i told her i was sure it was cash since i didnt See a transaction on my account but she replied if she could go back to helping a woman they had looked up a receipt for whom had payed cash. It took approximately 2020 minuet for this exchange and separated purchase of another item so two transactions when I got back to the till she asked how I payed again I told her cash and she responded that without a receipt she can't do the exchange. I just think consistency is a key part of customer service and that you should provide the same level to everyone why couldn't they look up my receipt or just a straight exchange why was the women before more deserving of better customer attention and also like why wSte my time she could said that from the beginning as it was the first thing I stated

I have been using this auto shop for over five years now. They always do an excellent job and the staff there are so lovely. Shannon was extra helpful today and I just wanted to give her a shout out, because she deserves it. I wish I knew the other gentleman that worked the front desk, because he has supported me many times over the years and he is just wonderful. He mentioned he is retiring soon, so I also wanted to give him a shout out for being wonderful employee.

They have pretty much everything. Service center is run by some great, long term employees.

It is a bit of a maze to get to the checkouts as you run the gauntlet of stupid little things no one needs on the way to pay, but the staff are great and super helpful.

The Auto Service staff here work as a team and clearly trust each other. The problem with our vehicle was identified quickly, every effort was made to find the needed part. When one was not available on the Island, one was secured on the mainland to be delivered the next day. This is a Canadian Tire service center that is used by returning customers. Highly recommended and thank you to the team for getting us back on the road safely and professionally.

would not have gone there if the Sidney store had provided better service.

What would we do without Canadian Tire? Shudder the thought! It’s usually our main go-to store for all things for the home and hockey, etc. I keep a 5¢ Canadian Tire Money bill in my car’s glove box like all good Canadians. My Canadian Tire at Broadmead has really friendly staff and relatively full shelves (rarely are they out of an item I’m looking for, but it has happened). It’s a big store, but not the biggest in Victoria. Be careful of the prices… there’s deals to be had, however, Canadian Tire prices can be a bit high.

I wrote a negative review for the Langford store, so I better write a good one for the people that did what Langford couldn’t! Thank you Shannon and the other gentleman (sorry, didn’t catch your name) in the tire shop! They were very helpful in helping me get what I was looking for. I might have to make the 15-20 minute drive instead of 3 minutes, just to get good customer service when I go shopping at Cdn tire. Thanks again!