Canada Goose Montreal

The best shopping experience in Canada ever. Jiayun helped me with such prompt actions. Thank you Jiayun

Joseph is the man. He was so friendly, consciously helpful, and truly created a lifetime once in a chance experience for my 16 yo daughter to try on jackets in the cooler. We WILL be buying online this fall BECAUSE OF JOSEPH.

I never intended to buy a Canada Goose garment, particularly because the company does not have sales even though every other clothing retailer in Montreal (and around the world) offers significant discounts during Black Friday, Boxing Day, and when a season is ending and new merchandise are arriving for a new season. While Montreal has had a mild winter so far this season, it did have several extremely cold days and snowed a few days. My beloved Kanuk parka, rated for -25 degrees C, came in handy when it was very cold on 11th January. But I wish I had a warmer parka with more pockets that day. (On most winter days, my Icebreaker base layers and North Face Gore-Tex down jacket are plenty sufficient to keep me warm outside.) Thus, I kept going back to the Canada Goose Montreal store to learn more about its parkas and to try to understand why its garments are so much more expensive than competing brands. I read reviews and checked out competing brand's parkas. But I kept going back to Canada Goose's website and its store in Montreal to learn as much as I can about the Expedition parkas, which I understand are all made in Canada, like other Canada Goose parkas and garments. I was always treated courteously, respectfully, and professionally by every team member who I met at this store. I asked a lot of basic questions, especially the difference between goose down and duck down, down fill power and why Canada Goose uses duck down for the Expedition--why call yourself Canada Goose when you use duck down, why not change your name to Canada Duck, eh. After speaking with Jesse Nasielski, an assistant manager at the store, at length on several occasions (even after the store closed), I felt sufficiently informed and then purchased an Expedition parka, rated for -30 degrees C and below. Jesse had me try out the Expedition inside the cold room and answered all my questions, making me confident about the Expedition and enabling me to make an informed purchase decision. After I took my parka home, I noticed a cologne emanating from the jacket--it smelled like a men's Versace cologne. I went back to the store and asked Jesse about the odor. He explained that the odor is a result of the building HVAC system that adds various natural fragrances to the circulating air inside the store and that the odor would dissipate from my Expedition in about a week or less. (Jesse is right; the odor from my parka has been fading.) I found the fragranced air inside the store refreshing but then again I was wearing a face mask, in compliance with the Covid-19 pandemic health measures. (I can understand why some other customers would find the fragranced air uncomfortable, unbearable and obnoxious.) My friends tease me that wearing a Canada Goose parka is like wearing as Gucci bag, which is NOT my thing. (Noooo; I am NOT a Gucci man!!!!) I bought my Expedition parka because it fits me well and it keeps me warm outside against the extreme cold, albeit that happens on rare occasions in Montreal in recent years. And the parka has lots of useful pockets. The built quality seems and feels very high. I wish it were significantly less expensive but I do feel that it was worth the money, hopefully time and usage will prove me (and Canada Goose) right. Thank you to all team members who helped me, especially the tireless Jesse Nasielski, who imparted sufficient product knowledge to me to enable me to make an informed and confident purchase decision. I'm hoping my Expedition parka will prove its worth for years to come, at least for the life of this garment, hopefully that will be decades. (Canada Goose provides a lifetime warranty for each of its garment--its for the practical lifetime of the garment, not that of the buyer or wearer. Another selling point for me is that I can bring my Expedition to the store for dry-cleaning.)

13:30 November 22 , 2018 waiting in line outside for over 45 minutes Just to purchase glove/mittens. Their Reason was that they wanted to give every customer 1-1 service. While you wait they serving water bottles, when it’s so cold outside ! Then once ready to purchase I had to wait for 10+ minutes, because there was only 1 out of 2 tills open. The lady manager with short hair asked me if there was anything she could help me with. I told her all I want was to purchase my mittens...she then told me just wait since there is only 1 cashier and the other till was broken. Another cashier asked if I needed any help ? She was willing to open the other “Broken” till to make the final sale ! Shame!!!! I walked out 14:47 😠😳

Canada goose is our go to manufacturer for down jackets which sadly don't get a ton of use as we live in Los Angeles. My wife had been eying a bucket hat and since I was in town for the GP, decided to swing by before fp1. Was greeted by Rakeem who surprisingly spoke to my wife a few days prior as he had set aside the hat. We didn't have a lot of time but my buddy was eyeing a rain jacket which was sadly on hold for someone else. Apparently this was the same rain jacket that Ryan Reynolds was caught wearing and was sold out across Canada. It was forecasted to be a wet quali day on Saturday so my buddy was interested in the jacket. A few hours later, I received a call from Rakeem stating the jacket was available and seeing that fp1 was cancelled, we decided to head back to the Peel area to do some shopping instead of waiting around for fp2. Rakeem helped order 2 rain jackets for me and my 2 other friends ended up buying a total of 4 jackets. Was fun trying on my lodge jacket in their cold room. My upper body was warm but since I was wearing shorts, my legs were freezing! Cheers to Rakeem for the outstanding service and appreciated his patience with us as we tried hella jackets. Oh and my friends were completely dry on Saturday while I was soaked since I was wearing a semi waterproof jacket from a different manufacturer.

Poor return policy. I got the wrong size for my jacket. They returned me twice asking for me to clean up and bring it back. If it’s something acceptable by cleaning, then they’re definitely capable of doing so. Employees working there are really awesome though. But company policy needs serious improvement. Doesn’t build positive relationship with customers. Why should I go back if you don’t care to give me what I want? Of course, this is gonna be my first and last Canada Goose jacket. It doesn’t matter how much a thing cost, if a customer doesn’t like something about your product, you have to fix it.

Friendly staffs. Justin patiently gave good guidance. Good quality products