Best Buy

Overall, the customer service was abysmal We have become so disillusioned with this washer/dryer purchase experience that we no longer trust Best Buy. We wasted 4 weeks and thousands of dollars in lost wages waiting for Best Buy to deliver. We are never shopping here again. Laundry list comedy of errors (no pun intended): 1. Sales reps neglected to remind us that we had to buy required accessories, e.g, vent and hose. 2. Outsourced disconnection crew showed up late and did not unstack the old unit even though it was in the work order. They said that the delivery crew are supposed to do it. We immediately called customer service. They erroneously reassured us that the delivery crew are responsible for unstacking it. 3. Delivery crew arrived the next day and could not deliver the product because the unit was not unstacked and they cannot do it, rather the disconnection crew must do it. We were told that we had to reschedule everything. 4. The disconnection crew returned and had the audacity to argue and accuse us of not wanting it unstacked the first time. They grudgingly unstacked it but their rough handling damaged our door frame, so we asked them to stop. That night, we had to haul the dryer off the washer ourselves. 5. After 3 weeks, the rescheduled delivery finally arrived but alas the new unit arrived badly dented. This was the last straw so we refused to accept it and decided to cancel the order. 6. We had to return to Best Buy for the 3rd time to complain. They suggested rescheduling the delivery for the 3rd time. The trust is broken, so we refused. They offered us $100 discount off each unit. This does not compensate for missing $1000+ in wages having to stay home to await the disconnection and delivery instead of working shifts. The manager was especially disingenuous and dismissive, inappropriately smiling and not validating our frustration and extreme disappointment in their mismanagement of this purchase and delivery. 7. We later escalated this complaint but nothing came of it. 8. Of course, even the full refund did not go through, so we were forced to return several more times to try to receive it. Finally, after exactly 4 weeks we received the full refund. Unfortunately the damage is done. This was an absolute nightmare, so we are never buying from Best Buy again, especially not large appliances. For peace of mind, I’d recommend companies that specialize in large appliances such as Trail. They were swift and professional.

Probably my favorite branch of Best Buy since I usually frequent this one compared to the other branches, albeit bigger ones. The staff here are nice and they will gladly accommodate your queries. This is where I mostly bought all my peripherals for my gaming set up and as well as some games!

I went in to return the product which was defected already and they refused to return that product and asked me to buy something else because they don’t have the same product available. The staff doesn’t help anyone if you ask them about anything they will just tell you to ask someone else. After finding everything by myself and went to do the billing counter there is a long wait without any line up and even worse is that I brought a product and in the aisle the price showed was $39.99 and when I came to the cashier counter they told me it’s for $90.99 and even I showed them the picture of same products were there. They even refused to price match and said if you want to buy you have to pay this price only otherwise you can buy it from somewhere else. Never going to this particular store again worst decision of buying a product. The customer service is terrible. I would suggest to buy it from somewhere else except the Metrotown location.