Reflect Window & Door

I would give 10 stars for the extraordinary customer service from Reflect. Phone call picked up at three rings and friendly voice instantly welcomed me as a new customer. Theresa in parts dept. was a huge help, dropping everything else she was doing, to patiently and cheerfully answer my questions. Highly recommend this company for demonstrating uncommon customer regard. Thank you, Theresa!!

I recently had the opportunity to contact Reflect window to purchase a replacement folding nesting window handle. I was so very fortunate to be connected to Maddi who was diligent and very cooperative in sorting through the somewhat confusing options to select the correct part. It was so pleasant to work with Maddi who cares and it shows.

A major commendation to John, the installer who came to board up a broken window in my Bonnie Doon-area condo unit on Aug 29. John was quick, helpful and courteous, despite the fact that we were past regular working hours and it was blazing hot outside! He made sure that the board-up was very secure and took some extra time to explain the rest of the glass replacement process. I genuinely appreciate the exceptional customer service and wouldn't hesitate to recommend your company. Thank you!

I discovered the sliding window internal tilt latches that I purchased from Reflect Window u0026 Door were ever-so-slightly too large (1/16 off). When I called for info on how to return them I was greeted over the phone by Caitlin - such a lovely happy voice - I could 'hear' her smile! After a brief conversation, she connected me with Theresa who was pleasant and patient in explaining the return policy as my purchase was a couple of weeks past the return deadline. After some discussion Theresa allowed my return (thank you!), patiently explained the return procedure and without being asked, took time to search the inventory to see if there was a better fitting latch for my windows. Reflect, these are two front-line employees have done you proud! So nice doing business with you :)

I called Reflect to come out and fix a back door that was getting increasingly difficult to open.I was told the problem would be assessed, but I would have to wait another month to have it fixed as they were fully booked. After quickly assessing the problem, Ben decided to fix it right there as he had a bit of time, and it was becoming a safety issue. He removed the door jam and made the necessary adjustments. All was done quickly and efficiently. Ben was knowledgeable, skilled and very pleasant to deal with. Highly recommend!!

Reflect Window u0026 Door replaced our sliding patio door and screen which was over 40 years old! Installers Chad and Michael were very professional and did a fantastic job. I recommend this company to anyone.

Purchased a Sliding Glass Patio Door Outside Pull With 6-9/16 Screw Holes on 5/31. To my surprise when I received the product it arrived with unacceptable nicks in the enamel. I sent an email expressing my disappointment. I promptly received an invite from Maddie to discuss the situation. Ultimately it was agreeded the nicks occurred during shipment, Maddie quickly sent out a new handle which I'm very pleased with. See before and after pics.