Best Buy

I bought a new phone on boxing day. I couldn't figure out how to transfer everything over. I went back to the store and Geek Squad helped me out!! A nice young man named Dom helped me out a great deal!! The knowledge this young man had was beyond spectacular!! Thanks Dom for all your help!! Another happy customer!!

If I could give a 0/5 I would... Absolute lack of knowledge, competence and professionalism with this company. My partner and I spent $2000 in your store a month ago, and still don't have the TV we ordered delivered. Your third party delivery system is an absolute nightmare, no one knows what's going on there. My husband is now on day 3 of missed income waiting for this TV that's still not been delivered. Found out now, tv was discontinued. Thanks for nothing best buy. I got my full refund and I've now gone to your local competitor and spent more money with them just to stick it to you.

I tried to buy a dishwasher during Best Buys boxing day sale 2023. I contacted customer support and was told there would be a delivery charge even though I'd be picking it up from the local store. When I questioned this, I was informed that this store does not have stock of this model therefore, they would have to obtain it from another store or their warehouse. This policy is unacceptable so I bought the same model from a competitor. The store where I purchased the dishwasher also did not have stock locally but did not charge me a delivery fee to bring it from their warehouse to place of purchase. Needless to say, I won't be shopping at Best Best anymore.

Placed an online order for 2 items plus warranty protection. Received text message that order could not be filled and instructed me to place order again or go to store. I called to get an explanation and was told for security reasons they could not process the order and would not tell me what those reasons were. I changed my payment method on file before making the purchase for pick up. I have 2 pieces of ID plus the card I made the purchase with - all they have to do is ask for them when I pick up the order. Guess business is so good for Best Buy that they don't need mine. Complete customer service FAIL!

Recently had a very good shopping experience at Best Buy. Wanted to buy a firestick for a television. The gentleman working there educated me quite well as to what needed and at the best price. I did not know much about firesticks prior to the visit. Everything worked out perfectly and I got the firestick up and working when I got back home.