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Sandman Signature Toronto Airport Hotel

Sandman Signature Toronto Airport Hotel
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Anonymous
01-21-2024 12:58

Friendly, efficient service at 10:30pm. Room was clean and nicely designed. No complaints about the size of the room because I understand that this is in Toronto and space is at a premium. Only problem was the brownish water coming from the taps - no bottled water available, so I had to drink it. I would stay again if they fix the water quality

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Anonymous
08-16-2023 09:12

Terrible experience and will not stay there again. Had to pay extra for King bed because non king bed rooms were booked but when I arrived I was told they upgraded me to a room with 2 beds and a balcony. Traveling alone meant this was a downgrade not an upgrade. I arrived at the room at 11pm and there was a loud party in another room making it impossible to sleep. I called the front desk at 1130 and they said they would investigate and get back to me - no one got back to me. The party continued until after midnight. On check out they asked if I enjoyed my stay and I said it was terrible - a party made it impossible to sleep. They reported concerns from floors 8 and 9 but not from floor 7 where I was staying.

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