Urban Planet

I was at surrey central for a doctors appointment and decided to go in urban plant with my toddler. We were half way through the store and my kid decided to throw a tantrum , It was so embarrassing. Then a guy with curly hair came and was like its okay don’t worry it happens I have a kid myself and I completely understand and know it can be frustrating. Take your time and let me know if I can help in anyway or and if you need sizes in any clothes. Then I realized he was an employee at the store, Then he went and told one of his coworkers (a girl with black hair) to look after me and help me if I need anything. Through my entire shopping they were really great to me and my toddler super helpful and understanding. When my kid usually starts crying I have to leave the store from looks and how embarrassing it can get, but this is my first time ever where i felt understood and welcomed and kids crying is normal and that im not a bad mom. Thank you so much you guys deserve the best!

Most cheapest cloth store in the town. ✅ Huge free car parking in front of mall. ✅ It is located on the first floor of surrey central mall. ✅ We were regularly buying clothes from this store.✅ Today we visited u0026 surprisingly super cheap sale which is unbelievable. ✅ Some clothes are in just $5 😱🤪✅ We really enjoyed shopping u0026 bought lot of stuffs which actually made weekend day joyful. ✅✅✅✅✅ Thanks a lot 👍

Bought a t-shirt on boxing day. Not on sale, full price, but that's okay, because design of my favorite cartoon character on it. Took home and noticed hole left behind by security tag they use and took out. Fabric threads actually cut, so would tear even more with washes. Went to store to exchange, but did not have same size. Asked for at least a discount. Sales person went to ask supervisor, who said no. Talked to supervisor, who called manager. Manager said 10%. Took a while to think because really wanted the shirt, but asked for refund. When we went to refund, was asked for name, phone and full address. Why do they need all that info,for marketing?!?! Even for 10% off they wanted all that info. Supervisor only did what allowed in his power, and told him not mad at him directly; however, won't shop there again. Left with damaged ahirt.

This store clearly needs to change the staff. Rude customer service. I had a gift card of forever 21 and the cashier of forever 21 told me that I can use the card at urban planet, urban behaviour, bluenotes and forever 21. Later today, I went to urban planet at this location, they didn’t let me use it saying that we only allow our store gift card. I said that I was told it works here. And she replied that ‘ it will work but our policy doesn’t allow to do that’, I asked to call the manager and she said she was one of them. She also mentioned that I need to call the customer service to use the card. Why the hell is she working there if she can’t provide the service herself? And called herself the manager. She clearly didn’t have skills of a manager. Atleast they should coordinate with the other stores about the policy. And why are the cards accepted by the machine if you’re ‘policy’ doesn’t allow. Never coming at this location again. “ worst staff works here”

The sales girl named tahin was making faces and showing attitude when asked for help, as if its not her job to help customers. When i saw a senior associate there i told her that your associate is tired that’s why she is behaving rude and disrespectful, but surprisingly the senior associate was like “no she didn’t say anything, I didn’t see her like this being tired is not against the rules” then don’t work if you are tired it doesn’t give you right to make faces, wao the customer service is TERRIBLE it seems like they were friends working together and disrespecting people there. You can’t even complain because they will disrespect. instead of being sorry they said it’s 7:00 pm store is close you guys should leave. Girls at the till were soooo rude.