H&M

Worst customer service, changing room girls are ridicly rude. They Should not work in the service field. If these people don't know how to work then teach them, if they are not interested in performing then give a chance to some other people who believe in performing Not interested in buying HM

BIG ZERO On 20th October 2023 around 6:30pm. I went to pick up a varsity jacket which was put on hold by other store. When I talked with sales associate she said its sold out!! First how can you sell hold items? Secondly, the sales associate was showing attitude and laughing around, even manager was saying what are doing? She shows like she doesn’t care. I feel as I was tricked and fooled by them. She said I never bothered about customers. When I asked her to call the manager she got offended, she called security, idk why? Then two managers came in, they were polite but I waste 2 hours in all this hustle. The customer service was BIG ZERO and I feel being profiled.

Good selection of clothing for women and teens. Separate men’s store adjacently located. Moderately priced items. Lots of variety.

When I wanted to return something I bought online, they told me that discounted items can only be exchanged but not returned, and this is the policy of all HM stores. I have never encountered this kind of thing before. The same clothes were returned to another HM store the next day. Very bad experience!

Cool selection for an Hu0026M, especially in Divided! I bought some clothes from this store in the past year and I’ve been wearing a lot of them nonstop because in my opinion, the quality is really good. :D

The product is very good, I am satisfied with the services available on the floor. But I have seen that there is 10% discount on first commodity which is a membership discount, my suggestions are there should be the 10% off on total bill amount. This will sound much more customer oriented approach. Thanks

This was on a Tuesday, line up was ridiculous. When I asked the store manager if they can get more staff to work cash she said there aren’t any staff. Three registers open to serve all those people. Not impressed.

My one star review was based solely on customer service or lack thereof. I love the variety of clothing and accessories that Hu0026M provides. I appreciate the layout of the store because everything is easy to find. My complaint is with regards to the staff . Gone are the days when a staff member approaches the customer to inquire if they need any help . Gone are the days of getting a greeting when you enter the store. The staff in the Bramalea City Center , in particular the petite Filipino young lady, is always laser focused on putting out stock . If my memory serves me correctly, she said hello once and that was when I realized the folks from H/O was in the store , lol ! No staff ever greets customers, instead they wait for the customer to ask for help and even then it's like pulling teeth. I really hope that they improve their ways and stop valuing customers only when they're at the check out counter .