GUESS Factory

Maria was above and beyond with her service. Although the jacket I was looking for was sold out she still tried her best looking for it as well as suggesting similar ones in my size. She was really polite, keep up the good work Maria!

I would like thank you to kavita for excellent customer service. She was very friendly and kind store associate. Kavita helped me immediately with my requirements. I really appreciated thank you once again❤️.

My experience with this place is disgusting. I had an incident at Boxing Day that I am going to explain:- I bought an watch and the Indian lady took my payment and the payment is received but there was a error to print the receipt that time and the lady said I am going to send you money back and you gonna receive in couple of hours and she said to pay again and I paid . I asked the question that time if I didn’t get the money back then what I can do ? She said “ you can come back to the store and I am working here , we will give you the deposit back . After two days , I went to the store and the I explained this situation to the staff and they said you can call to the costumer service. Then I said I am not gonna call and you have to say on your wording that you said that day to give my deposit back in the store. Then she called the manager , the manager lady was disgusting and she doesn’t know how to deal with the costumers even I was taking politely but she said “ I can’t handle this lady anymore “ this was so rude to me . Then the the lady named “ Hiliri “ came to me and said I will call you by tomorrow 5:00 pm to to solve this situation and will give you deposit. But I didn’t receive any call from her .overall, the staff working inside always disrespecting the customer along with this they cheated me in terms of getting deposit two times for the one watch . “ Cheater Staff working inside the guess store “

Loved my experience and the very cute gifts I bought for someone else. They were very helpful there. The checkout line was long but toss the season I guess. It didn't matter because I ended up cashing out with a very helpful and pleasant cashier.

Not satisfied with the quality of product and their response on my request . I brought this purse 2 months back . And it’s could get faded. I went to store girl who was assistant manger May be name Shivani. Refuse to change it and asked me to call support.

Some staff members were rude. Customer service level is 000000000😑😑😑😑