Tim Hortons

The lady manager on duty was very attentive and kind. She said I could not bring my dog inside when I asked. But she gave me a plain timbit for my dog. Little things can mean a lot

Some staff are very friendly, Cheerful, other staff don't understand what you are saying, They sometimes don't make your order correctly, I think 🤔 it's because of that loud annoying beeping machine, constantly going off, you can't even hear anything You have to talk very loud I asked for a smile cookie and when I got home lol oh boy It was a chocolate chip cookie With sloppy icing on it for the eyes and mouth, crazy you pay the money for a smile cookie 🍪 and you get one like that, whoever did it they shouldn't be making cookies, everything else I ordered was perfect , except my coffee and cookie, They really have to something about the noise!!!

Placed an order through the Tim's app Friday April 28th for an easy breakfast after habing major surgery. Had a door dash driver on the way to pick up my order only for it to then be canceled. Confused, I followed the instruction to call the store to find out the reason. Well apparently ANYONE can walk in and grab your delivery order without showing an order number because I was told specifically that my order got picked up by someone, and then my driver showed up a few moments later asking for my order by name and they said it was picked up a few minutes earlier. A worker told me this. So not only did they keep my money for an order I never got, keep my 300 Tim's points I used for a free donut I never got, but they allowed some random person to take my order with all my personal info. My phone number, my full name, my home address. I have made multiple attempts to get in contact with someone and I received 2 emails replying with someone will get in touch with you in up to 2 business days. Okay well it's been many more than just 2 business days, I have emailed 5+ times, I have not gotten ANY responses, any phone calls that I have requested multiple times and NOTHING has been resolved. I will switch to mcdonalds and starbucks where they at least correct the situation when it's their fault.