MCARTHUR TIRE (231822)

I bought my car 2 years ago and needed new winter tires. I bought all 4 of them from McArthur and have been very pleased with the product. Initially I loved them because their prices to swap tires without rims and storage were the lowest I had found. Recently their management has changed and the prices have gone up, but understanding that they had an existing customer base that was used to a certain pricing and had been given no warning, they honoured the original pricing and gave everyone a full season’s notice on the price change. This was very much appreciated and I didn’t mind paying a little more money when it came time to swap my winter tires off again. My mother also gets her tires from there and we both store our summer tires there as well. Turns out our tires are the same size and we have the same last name, so last summer they mistakenly put her 2013 tires on my 2010 car and my 2009 tires on her 2013 car. Well, somehow one of my tires got ruined while on my mom’s car and I was going to need a new one. As I was not the one driving on it I didn’t think it fair for me to have to buy the tire. McArthur was very apologetic and owned up to their mistake and gave my mom and I both two free seasons of storage for our tires, and helped us find the best deal on a new summer tire for my car. I have been nothing but impressed with the level of service I have received at McArthur.