Shoppers Drug Mart

Easily the worst managed pharmacy's I've ever been to. Today there is one cashier, 3 people in line, and the people at cash need a consultation on the meds. No problem. Move them to the consultation desk and keep the line moving. It's not hard. Instead you have people losing their minds standing for 20 mins with kids and 4 staff members with their faces buried in their screens pretending not to see the customers. I'm done with this place.

Had a great experience with the pharmacy this morning. Anthony, the pharmacist administered vaccines for me and my Mom. He explained the vaccines well, was very accommodating and had good bedside manners, which I appreciated especially for my Mom. Christina, the pharmacy assistant, provided great customer experience, knowledgeable and was very friendly too. I could see happy customers leaving the counter. Both were professional and pleasant despite the busy morning. I can say we were taken good care of by them. Thank you, both!

Do you enjoy waiting in line for 20+ minutes while 3-4 staff members stand at computers or wander aimlessly and don't acknowledge you? Do you like waiting on hold for 20+ minutes only to be disconnected? Do you like waiting in a big line at the Pick Up counter while a staff member stands at the Drop Off counter doing literally nothing? If so, then I strongly recommend this pharmacy. If not, may I recommend going literally anywhere else?

The pharmacy team at this location are the laziest people I’ve ever come across. My kids who are 5 and 1.5 both have pink eye and there are drops they can make for them within 5 minutes, but the pharmacist said he’s busy….there was no one in line and it didn’t look like he was doing anything at all. These are kids and they had no empathy. I’m disgusted by the response and service I received. I went to another shoppers location down the road and they gave me the eye drops within 5 minutes and they were actually busy yet helped me out. AVOID THIS LOCATION!