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Anonymous
05-10-2023 19:24Absolutely horrific customer service skills. I come in fairly frequent and not by choice- every time I have asked for help my hair has turned garbage (doing LITERALLY step by step of how they said to). Obviously I get they need to try and upsell the customer but it goes above and beyond and they seriously don’t have any boundaries. If I say I’m OK, I’m ok- I don’t care about what shampoos are on sale because I didn’t go in for shampoo!!!! Read the room! Please to the management - stop forcing your staff to upsell so much and also teach them some stuff before they try selling it. Also you don’t need 10 CSRs in a store so small, can’t even walk.
Anonymous
04-11-2023 17:40I come here to purchase nail supplies and other beauty products every so often. Selection is okay; more variety available online but items will be refunded if they are unable to be shipped. I was previously offered to be contacted when a product was restocked and provided my info, but never ended up hearing back. I went to check every once in awhile instead and found the product restocked eventually. Other than that one incident, I find the staff to be kind and eager to assist every time I am in store.
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