The Lord Nelson Hotel & Suites

Our room was clean and nicely appointed. The view was not much outside the window, but we didn't mind. The restaurant food was very good and served in a relaxing setting. The staff was great. The location was good with easy walkability. I walked to Pier 21 and the Nova Scotia Archives. The public gardens across the street from the hotel are beautiful to visit. We will definitely stay here again the next time we're in town.

Great accommodations, but it’s really the staff that made our stay amazing. Customer service is what makes loyal clients and that’s why we will 100% come back to this hotel the next time we’re in town. Management should do everything in their power to nurture this amazing team.

Front desk was not helpful at all. Welcomed me with a cold face. Spent about half hour to check in. They charged a different price than what I had received through my email and told me the extra is charged by the city. I have travelled around NS for a week and never heard about this. Hard to manage my bookings online or have a clear understanding of my invoice. Do not book directly with the hotel because then you have no one to make a complaint. Bad customer services. Room was outdated. Wifi was slow. Not worth the money.

The hotel was a wonderful stay! There was a small issue with the bath as it was clogged, and it was quickly resolved by the hard working cleaning staff! Kudos to them for keeping the place as clean as possible!! It was also a pleasure to know that our hotel was upgraded from a Queen's to a King's for no added costs! And on top of cleaning and fixing the bathtub quickly, they also provided us with a free wine bottle as an apology!! They truly respect their clientele here!! The location is absolutely perfect as it's right downtown next to all of the attractions and restaurants. Beautiful garden right next door, and the fort within walking distance. Lots of electric scooters also makes travel super easy across the city!!

Loved our stay. Location made walking everywhere super easy. Huge thick towels, fluffy pillows, very clean rooms (shout out to the housekeepers for doing a great job!). Loved the in-room kettle. Will definitely go back.

I often wonder whether hotel owners actually have ever stayed in the rooms of their hotel when you see all of the little details missing. Such is certainly not the case at the Lord Nelson. A beautiful, well appointed room in a building that maintains its rich history. All of the small details are taken care of such as blackout blinds and convenient outlets throughout. A huge thanks to the friendly and accessible staff for accommodating us at the last minute.

Hotel has some classic historical features while not appearing entirely dated. Rooms have been renovated and are clean. The pillows were not to my liking and, personally, I find this a critical element for a good night's sleep. Otherwise, the staff was friendly and the hotel is ideally located within walking distance to the water and local restaurants. We ordered room service for breakfast and the food was mediocre but the coffee was fantastic.