Roots

I bought a couple of times. During black friday (week) was nice 30% off entire store except salt u0026 pepper collection

Great disappointment with the service I received at your store. My husband and I visited the store and tried on four items of clothing. However, we were met with rude behavior from the staff (Pxxxt), whom told us that we had taken too many clothes to try on. This was a very uncomfortable experience for us, and we felt that we were being treated unfairly. We brought this to the attention of the shop manager (Jxxxa), but were disappointed with the response received. The manager did not seem to sincerely apologize or take our concerns seriously. As a customer, I expect to be treated with respect and courtesy, and it was disheartening to receive such poor treatment from the staff at your store. I hope that you can take steps to ensure that this does not happen to other customers in the future.

I was taken back by how unfriendly the customer service was and the lack of willingness to help. I was met with attitude when I asked for some assistance to find a product that is listed on the website. Plus, it wasn't at all busy and there were several employees working there and I stood in line for 5 minutes while I watched one of the employees bop his head to the music as he payed his attention to something that looked like a mobile phone before he decided to acknowledge me. I love Roots, but if this is how they treat their customers then I don't want to go back.

First time customer of roots here. I heard people say the quality was there with this brand. Their motto is integrity, longevity, quality. Their store rep upsold me on the kanga sweater in the “designer” section. I noticed after i bought it it had a little pilling on the back of the sweater and i decided to ignore it. after 3 washes(following instructions) there’s a lot of pilling all around the sweater and threads hanging out. I contacted roots and they don’t really care that they’re not holding up to their motto, but offered a store credit which to me is useless as their motto has lost all meaning to me.