Canada Goose Ottawa

I strongly advise against considering Canada Goose for your outerwear needs. Their approach seems geared toward evading warranty claims or failing to honour them. I personally invested over a thousand dollars in a parka just three years ago, and its use was primarily limited to commuting for work, with no strenuous activities involved. Surprisingly, I observed fading in specific areas, a recurring issue with their materials. They declined to address it under the warranty, classifying it as normal wear and tear. There are significantly superior quality coats available at a fraction of the cost, ensuring a much longer lifespan. Avoid the headache.

We went to the store for warranty claim. Teddy at the store helped us. He is very professional and explain everything in detail. He thoroughly checked our parkas and reported issues that we did not even notice. Really excellent experience here.

Awesome experience at this store today! Ended up buying a jacket because of the service of the attendant, Ruiqi I believe was her name, she was amazing., did not plan on buying today but did it! I recommend this store, the vibe is great and staff makes you comfortable even if this is expensive stuff! Amazing 5 stars.

Store was basically empty ...yet staff at entrance trying to project a we are busy, door control policy....yeah. please...manager needs to have a reality check ....next shop

First time in Ottawa. After seeing this store, I wanted to go inside with a serious desire to buy something from this brand. At the entrance to the boutique, we were met by a concierge who simply refused to let us in, explaining that we should wait here until he finds someone from the staff to help us. This is the first time this has ever happened to me. Why did he decide that I needed help? I am a salesperson and could teach this employee lessons in marketing, sales psychology, etc. I am a potential buyer. I know what I want. We approached them from Hugo Boss, which is in front of this store. And they don't let us just walk into their boutique. And it is not necessary! Very unprofessional, hostile, rude, bad management. If you don't want to feel like a homeless person, don't go near Canada Goose! There are many better places and brands.

Buyer Be Ware!! Bought a Mystique parka 4 years ago. Although incredibly warm, the $1800 price tag doesn’t correspond with the longevity of the garment. The seams along both sleeves have worn through. Canada Goose Warranty says this is normal wear and tear (after 4 seasons!). Seems like, from reading the reviews, I’m not the only one experiencing this. I’ve had much cheaper jackets last 15 years. They don’t stand behind their product or their “lifetime warranty”. To top it all off, they took in the sleeves and now it’s too tight to wear a sweater under it. Will definitely be switching brands.