Staples

I called them yesterday to ask about Citizenship photos and was told I could get them done at this location and I didn't need an appointment but to arrive no later than 30 minutes before closing. I went there this morning at 10ish and asked an employee if I could get citizenship photos done and she went to speak to someone else who I saw just shake her head no. She came back to me and said no their machine has been broken. I asked why the customer service rep didn't tell me that over the phone yesterday? Then she back peddled and said it broke this morning .... I wasn't born yesterday ma'am. She told me to go to Henry's across the parking lot on the other side of the plaza. I asked if they're open and she said yes. I hopped in my car and drove over only to find out they were in fact closed and only open at 11 am. So not only did I not get my photos and send off my documents. I now have to find somewhere else to get my photos taken and then go somewhere else to mail my documents plus she wasted more of my time and gas telling me to go somewhere else that was closed. Terrible, please work on better customer service and if you don't know for sure don't tell people another store is open. Stop getting lazy people to run your store.

Please avoid this location when using shipping services. I went there last week, posting some documents internationally. When I asked for a FedEx envelope, the young girl at the counter told they didn’t have any envelopes available. She said they only had the smaller ones, and my documents wouldn’t fit inside. Upon asking to show the size, she went to the back, with envelope in her hand, and started yelling from 10 feet away, “See I told you, they won’t fit”. I requested her to check again as all the locations provide envelopes, She kept insisting me to go to FedEx direct Location and buy one from there. As I was about to leave, I saw 2 people working there( probably 1 of them was the manager). As I recounted the whole scenario, the guy was very polite u0026 told me - No, they had bigger envelopes available u0026 brought one for me in just a minute!! Later I was helped by Jazmine, who helped me send my papers correctly. 5 stars for these guys⭐️⭐️⭐️⭐️⭐️ 1 advice for that arrogant girl, pls learn how to deal with customers. If you are not sure about anything, don’t hesitate to ask ur manager, instead of confidently lying and wasting other people’s time.

I think I dealt with a new person at the counter, but he was helpful and pleasant. A lady was giving assistance to him, and you could tell she was supporting the process. Good leadership and teamwork. I bought some on sale staples